Re: 4G replacement plan for ADSL2+ broadband
Hey Need4Speed,There is definitely not an option for 1TB of 4G Mobile Broadband with Telstra. I'm fairly certain our largest Mobile Broadband plan is the Bigpond one which offers 25Gb of downloads. If...
View ArticleRe: 4G replacement plan for ADSL2+ broadband
8Mbps is a pretty standard speed for ADSL connections... ADSL is based hugely on the distance from the exchange, so in order to get the 20Mbps speed that they advertise it as 'upto' you have to be...
View ArticleRe: Unable to connect to certain people
Hello This is the same issue discussed in this Whirlpool thread, https://forums.whirlpool.net.au/forum-replies.cfm?t=2475327 and here...
View ArticleReceiving "[!! SPAM] Mail System Error - Returned Mail" emails to my Bigpond...
Receveid this - after sending email to a KNOWN contact: This Message was undeliverable due to the following reason: Each of the following recipients was rejected by a remote mail server.The reasons...
View ArticleRe: Receiving "[!! SPAM] Mail System Error - Returned Mail" emails to my...
Hi Joe2016,You can give Bigpond Technical support a call on 133933. They will be able to help you out further with your problem.😊
View ArticleRe: Why is it impossible to get a commercial quote?
Hey Javale I assume this is for installation of new cable into a premise? Have you asked about the new installation and costs associated? There is definitely a flow that will happen with that process...
View ArticleBroadband Speed
Hi all, i have just done a speedtest on my laptop and it was 1.78mbps download and 0.93 upload. can someone please tell me if this slow? thanks.
View ArticleRe: Broadband Speed
Hello,If you used speedtest.net and specified the Telstra server, that is low. Are you using ADSL or ADSL2+ ?? Please go through the links below to elminate things before contacting Telstra. Also...
View ArticleRe: Third day off work to meet you and you still let me down
Are you saying that there is no Cable from the street to your home? If that is the case then sometimes additional work is required to connect, depending on complexity this can be done on the day of an...
View ArticleRe: Slow upload speed on cable
Hard to believe that the last post here about the slow Telstra cable speed was last year! I too are having very low speeds. The tech came out, after spending hours waiting on hold and then more hours,...
View ArticleRe: How to tell if my broadband has been switched over to telstra
It usually takes a few days to connect an ADSL service once the phone service has been connected. I assume it has all be sorted out now, if not I would recommend calling our connections team...
View ArticleClik here to view.
Re: Broadband Speed
Thank you for your quick response. I did the test through speedtest on the telstra server. I have just checked my account and it is ADSL only. I guess i will have to upgrade
View ArticleRe: Just switched to Bigpond ADSL2+ very slow speeds
Have given up trying to deal with Telstra. Cannot get decent broadband speeds, cannot get phone help, cannot get online 24x7 help ( you are limited to 5 minutes then help is ended) , ring the phone...
View ArticleClik here to view.
ADSL Drop Outs!
Hi, I have called Telstra quite a few times recently about this on going problem I have and they continue to go through the same things and it never solves the issue. I will state now I am not worried...
View ArticleRe: ADSL Drop Outs!
Hello Firstly Crowd Support is not an official customer service channel of Telstra.We are mainly customers assisting other customers.You will need to ring Telstra as you have before on 133 933 and...
View ArticleClik here to view.
Re: ADSL Drop Outs!
Dang, so I did all that spill for nothing! Maybe while I'm here has anyone ever experienced what I mentioned and how was theirs fixed?If Telstra admits there is interference in the lines and it...
View ArticleRe: ADSL Drop Outs!
You can request a tech visit. Just be firm, tell them it is ongoing and the issue isn't being resolved and that you need a technician to come out and at least assess the situation. They will normally...
View ArticleRe: ADSL Drop Outs!
By the way, the team to request it from is the tech support team on 133933.If you have issues with them, i would call 132200 and say "Complaint" and have a word with the complaint team, let them know...
View ArticleClik here to view.
Re: New connection
hi my name is mahir patel and i m coustomer with telstrai got my home phone and i would like to connect internet with telstra but telstra said i m not able to connect with you so please tell me right...
View Article