Re: scheduling
Given that you are running a home business with a critical need for internet access, is your plan a regular consumer plan or a business plan. The business plans generally have a better service level...
View ArticleRe: "Guaranteed" 24 hr return call for case managers?
Hello Suzi, The responses posted here are generally answered by customers like you, and not by Telstra staff.Crowd Support is not a customer service channel, more of a technical advice and referral...
View ArticleRe: Slow ADSL2+ Speed
Hello As a prelude to contacting Technical Support, I suggest you go through the procedures in the links...
View ArticleRe: What does the 299 connection fee actually include
Hello,In addition to the excellent information provided by Tezz, if you are a pensioner, there is a substantial discount for connections. Thank you
View ArticleCan I view my Broadband connection history - the connection keeps dropping out
Is there a place to view my Broadband connection history - the connection is dropping out
View ArticleRe: Can I view my Broadband connection history - the connection keeps...
Hello To the best of my knowledge, only BigPond tech support have this information You may wish to use the links below to eliminate some common issues...
View ArticleRe: What does the 299 connection fee actually include
Hi Simmy1,I believed Telstra's responsibility is to connect the Telephone service from the exchange or the pit to the first boundary point of your house.Your responsibilty is to lay cable from the...
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WI FI broadband constantly pauses/drops out ~ we are fed up!!
We are fed up with our WIFI broadband/email's dropping out. Broadband pauses/drops out almost constantly error msg says we are not connected which is incorrect because we are! We have been researching...
View ArticleRe: WI FI broadband constantly pauses/drops out ~ we are fed up!!
Which type of broadband are you connected to? NBN, Cable, ADSL or Mobile? And what model Router are you using?
View ArticleRe: WI FI broadband constantly pauses/drops out ~ we are fed up!!
Hello,Your issue has the classical symptoms of a neighbour using the same wifi channels.Go into your modem and try using a different channel If that does fix the issue, and you are using ADSL, please...
View ArticleRe: Slow ADSL2+ Speed
Those figures all look pretty normal for an ADSL connection. The main limiting factor on the speeds you will get is your line distance from the exchange. My connection runs at 2876kbps and I am about...
View ArticleRe: WI FI broadband constantly pauses/drops out ~ we are fed up!!
Also worth trying the online troubleshooting if it is an ADSL/Cable connection:http://telstra.com/fix
View ArticleRe: Slow ADSL2+ Speed
Thanks Jupitor for your response. If it was around 5mb for my ADSL, I would be pretty happy. Folowing is my exchange details (estimated cable is less than 2 km): Line of Sight:1130 mEstimated...
View ArticleRe: Slow ADSL2+ Speed
Thanks ProfessorPhone. I had done the tests, got ref number and called Tech support. Couldn't get someone after waiting 20+ minutes. Will call back 133933 again later today.
View ArticleTelstra Cable Elite Issue Accessing Certain Websites
I am having problems accessing a particular website. I was able to access it via my home broadband fine yesterday. I can access other sites via my broadband service and the website is available from...
View Article4G replacement plan for ADSL2+ broadband
Hi, I've been a ADSL/ADSL2+ user for as long as I can remember (13+ years). Lately, I've been noticing my ADSL2+ speed been deterioting, the best I could get on the best day is ~8Mbps for download and...
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