Re: ADSL Drop Outs!

Hello

Firstly Crowd Support is not an official customer service channel of Telstra.

We are mainly customers assisting other customers.

You will need to ring Telstra as you have before on 133 933 and speak with actual staff

The only Telstra staff here do moderation and do not have access to service as such

Before you do,

can you go through some of these tests please.

https://www.telstra.com.au/webforms/cares/

https://crowdsupport.telstra.com.au/t5/General-Internet-KB/How-to-perform-an-Isolation-Test/ta-p/55014

https://crowdsupport.telstra.com.au/t5/Home-Broadband-KB/How-To-Troubleshoot-Speed-Issues/ta-p/278139

Have you tried using a network cable instead of wifi?

Thank you