Hard to believe that the last post here about the slow Telstra cable speed was last year!
I too are having very low speeds.
The tech came out, after spending hours waiting on hold and then more hours, talking to level zero phone support, at the wrong time.
I was at work, but lucky for me, i had printed out the log graph of my download speeds over the last couple of weeks. So when the tech called me and told me that the 69 Mbps that he was getting was "quite acceptable" and sent the message that i was wasting his time...... i was able to refer him to the printed log, which he slowly admitted to have already seen. He then offered to check the connections in the pit outside and check the connection point into the house.
After about 30 minutes, he calls me back and tells me that the download speed is about 70Mbps and i can monitor it for a couple of days.
That night, the speed once again dropped to about 8Mbps and continued to bounce about at different times of the day.
Before anyone comes back to me and asks if the router was reset, pc rebooted, wifi turned off,etc it's already been done by the Level 0 and level 1 supoort .
I called Telstra back and got them to elevate my call to level 2 support. On the 1st of Feb, i got an sms telling me that the Level 2 support has started and they will tell me what they find out.
If i'm told that there are to many uses connected to the cable, then i want my money back.
If i'm told that i have to wait for the hfc for the nbn to be completed in my area (3802), i want my money back.
If i don't get the speeds that i have paid for, i want compensation.