Re: Dropouts and waffle from BP tech support
Interesting to say that they can't, I have had Telstra monitor my line before for dropouts, around 12 to 18 months ago (I am in ACT). I had very similar issues to you, after they monitored for 24...
View ArticleRe: BigPond & PPPoE
Have you unlocked it? https://forums.whirlpool.net.au/archive/1216321I unlocked mine years ago and it opened up a lot of settings. But It is a very limited modem though after being unlocked (most ISP...
View ArticleRe: How to connect laptop & iPhone by wi-fi to Gateway Max?
Hi Professor Phone I connected my Gateway Max to my desktop PC with the supplied ethernet cable & duly got my desktop on-line. However I can't get my laptop and iPhone to connect Wi-fi to the...
View ArticleRe: No ADSL ports
We have had a terrible time with Telstra in regard to obtaining a port. We have been waiting for ages and have applied several times to no avail. The worst part is that awhile back a Telstra...
View ArticleThis is getting ridiculous.
So as of the past few months (about 3-4 months if I remember correctly) our internet usage has been skyrocketing a lot. Now no one in the house uses over 10gb's a day so we were rather curious and...
View ArticleRe: Slow ADSL2+ Speed
Thanks Lindy, I have already got in touch with level 2 tech support, and they advise when testing my line the output is between 5Mbps to 8Mbps, however there seem to be a very high voltage on the line,...
View ArticleRe: This is getting ridiculous.
Hey their Kahu,As this is a public forum, although the moderators could feed this back to Telstra for you, your best bet is to follow up with your complaint manager, or if you don't have one call the...
View ArticleRe: This is getting ridiculous.
No one at all is using anything that streams. Maybe youtube from time to time but that's for about 10 minutes maybe less a day.
View ArticleRe: This is getting ridiculous.
Hey there Qwerty, yeah we've asked for them to unshape our internet they said they would and they did for a brief amount time. But lately it's gone back to the same old shaped internet. Each time we've...
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Re: SLOW ADSL2+ SPEEDS - 180KB/s - 298KB/s
Tonight's speed test wasn't great, even after multiple reboots to the modem. The morning speedtest was even worst. I could barely get 100KB/s.
View ArticleRe: This is getting ridiculous.
That isn't good, once they do an unshape order it should be good for the rest of the month... unless they just did a top up, which would just double the data, but considering it isn't your fault and it...
View ArticleRe: all usage now metered since joining Telstra Air
Hi DrQuerty90 Thank yyou for your reply after i put up this discussion i made a complaint to telstra about my issues with telstra air and i got pushed from department to department until i got to tech...
View ArticleRe: Telstra Cable Downstream and Upstream channels
Hi, DukeNukem, Technically, both images are showing downstream signal levels well within the recommended range, which is between -12 dBmV to +12 dBmV, with 0 dBmV being optimal. The levels shown in the...
View ArticleRe: Slow ADSL2+ Speed
Hi Hsk It's great to hear that this is being followed up for you, via a Technician visit. It would be great to hear the end result of this, if you have time. Regards
View ArticleRe: No ADSL ports
Hi Bryboy While we would love to provide a preferred service to each Customer, no matter their location, it is just not possible to do so, Telstra provides a range of Products and Services, in an...
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Re: Telstra Cable Downstream and Upstream channels
Cheers for the answer. I guess this is also good for upstream channel or
View ArticleBroadband Free Data Top-ups are now broken. Still throttled after 44 hours.
I have used the broadband data top-up policy in the past and its been an easy troublefree experience whereby if you exceed your monthly cable broadband allowance you are provided three free monthly...
View ArticleRe: Telstra Broadband Assistant –
Hi DarylPollard, This thread here should help: https://crowdsupport.telstra.com.au/t5/Modems-Hardware/BigPond-Modem-settings/m-p/17358#M383 My first thought was to try 10.0.0.138 or 192.168.0.1 but...
View ArticleRe: Slow ADSL2+ Speed
To All - Especially those who are experiencing slow ADSL2+ internet speeds. I know it is tedious and wearisome, but make sure you register your complaint with BP immediately you have a problem and...
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