Hi Bryboy
While we would love to provide a preferred service to each Customer, no matter their location, it is just not possible to do so,
Telstra provides a range of Products and Services, in an attempt to make one service or another available. Investment has been made to build infrastructure, in areas where other providers have not been able to do so.
I agree, your recent experience with us was very poor and I'm really sorry that this occurred. If you happen to have the interaction number for the conversation your wife had with this consultant, we can chase the promised callback up for you.
Regards