Re: wifi alerts
Hey Essp727, Is the alert just to let you know the billing cycle has started new? This could be just to inform you that your data usage has reset. What else is happening? Drops? Disconnections? Brodie
View ArticleRe: Telstra USB and Windows 10 Incompatibility
Hi Trebor9, You can download, print out or access the Telstra USB and Windows 10 Incompatibility on a mobile device. Which ever method suits you best. - Shelly
View ArticleRe: Drop out and slow speed - [DoS attack: ACK Scan]
Hey Blayzekurt, Do you have an ADSL service with us? If you turn the modem off for a period of time it should reassign the IP for you. Brodie
View ArticleCable installation
Hi. I just signed up for cable broadband and I'm told I need an installer ($240!) even though I already have a cable into my house. Should I be able to get a self install kit? I'm IT savvy enough to...
View ArticleRe: Cable installation
Hello David,If you are sure the cable is in fact Telstra, not Optus, and it is still intact between your room, the exterior cabinet and the joint in the street pit, you can certainly do it yourself....
View ArticleRe: Cable installation
Thanks Prof. The cable is definitely Telstra and there's no reason that I'm aware of that it should have been disconnected! It is still connected inside the house and the termination box is still on...
View ArticleRouter username and password
I am currently trying to access my router I have a technicolor TG797n v3 routerI have typed in 10.0.0.138 into my browser and brang up the login page but I have no idea what my login is and does not...
View ArticleRe: What is the minimum speed Telstra guarantees ADSL 2+ to connect at?
Just another enraged Telstra customer adding his mute voice to the chorus. Moved all my services to Telstra a couple of weeks ago from TPG who had been providing ADSL to this address without an issue...
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Re: What is the minimum speed Telstra guarantees ADSL 2+ to connect at?
Hey Shaggus, Welcome to Crowd Support I'm sorry to hear of the connection issues that you have been experiencing at the same time in the evening and this does sound as though it may be a congestion...
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Re: SLOW AS INTERNET
Telstra support line say the speed I get is accecptable.... Its a JokeI dont pay $100 per month for dial up speeds in 2015 Its a Joke!!The massive ping time should be a giveaway to a tech with any...
View ArticleRe: Internet Usage Meter not working
Hi, Can you be more specific as to how it's not working? Are you not able to view your usage when you log into your on line account? Are you able to view your usage on the account but it is not...
View ArticleRe: ADSL2 Outage in Campbelltown
Hey sasdfefef, Sorry to hear the service hasn't been steady. We have Campbelltown listed in NSW, SA and VIC. Which state are you in? I can check out the local area and see what's happening. Brodie
View ArticleRe: Packet Loss ADSL2+ (videos inside)
Please take a look through the following links about How to optimise your gaming performance - Shelly
View ArticleHow long to wait to get ADSL after RIM upgrade
Hi!I have been waiting for a port available to get ADSL service for a little bit more than a year, the past 25 of November was upgraded the RIM where my phone line is conected (according with Telstra...
View ArticleADSL +2 slowing speeds
Almost a month ago to the day i was getting 7mbps but recently its dropped to 5mbps even after checking the lines, doing an isolation test and trying another modem im still capping out at 5mbps...
View ArticleRe: ADSL +2 slowing speeds
Hello,Have you had Telstra do a remote line check?Have youtried using an ethernet cable instead of wifi?If using wifi, try using a different channel, as one of your neighbours may be on the same...
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Re: ADSL +2 slowing speeds
Telstra want me to pay for premium support as the modem im using isint the one they sent me 6 years ago, Telstra have done a remote line test and can confirm my download is floating around 5mbps, ive...
View ArticleRe: Internet speed
Hi, If you've tried the tests and are still getting speeds below 1 Mbps , your service can be investigated if you report this via our Tech Support Team on 133 933 or Live Chat Ben
View ArticleRe: How long to wait to get ADSL after RIM upgrade
In addition to my previous message, I would like to add that I just got on the phone with Telstra again, the information they seem to give seems to be totally and completely inaccurate and I would dare...
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