Re: Response appreciated from Telstra support
Hey there VK1,When it comes to ADSL port availability there isn't much that can be done except what has happened and that is to request a connection and wait for a port to become available, wait for...
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Re: Home Broadband Plans
Alrighty . I think you're right! So, basically some people just like to whinge without reading the fine print.
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Re: ADSL slow?
puitar, why is this? Which VPN provider do you use? Thanks for your reply
View ArticleTelstra home page won't load
Need help wifi troubleshooting.It’s happening across all my devices…I am using Macbook Pro with OS 10.9.5 running Safari 9.0, homepage will not load on one wifi providers network but will on...
View Articlewifi troubleshooting
Need help wifi troubleshooting.It’s happening across all my devices…I am using Macbook Pro with OS 10.9.5 running Safari 9.0, my homepage will not load on one wifi providers network but will on...
View ArticleRe: Six field technicians already been sent out and still no resolution - 100...
Hello,This website is not conducted by Telstra staff apart from moderation. We are customers like you. As you seem to have exhausted your normal options, if you feel you want to speak to someone who...
View ArticleRe: Our ADSL exchange is full. Why dont telstra offer a discounted wireless...
Hello,You may want to check Telstra Wholesale website to see if any expansion is planned.Most internet providers are doing minimal or no expansion due to the NBN as ADSL exchange equipment will be a...
View ArticleHome Internet keeps disconnecting
My home internet keeps dropping out every half hour or so and becoming extremely frustrating. I checked the outages for the area, checked my modem, did everything Telstra trouble shooting website...
View ArticleNo ADSL Ports and only provider
Tech Support, I have just relocated to a new suburb in my town, and called up yesterday to have my home broadband and phone connection transferred to the new house. I recieved a call this morning to...
View ArticleRe: Very Slow Cable Internet Speeds since June 2015 (Daily)
I haven't received any email about the case. The problem still exists. The answer is simple - the netwrok is overloaded and telstra doesn't want to spend any money on this because they sold or selling...
View Articlecan I connect my home phone to a different wall socket to the T Gateway?
I have a home phone & adsl bundle & just recieved the t gateway modem. I'm wondering if I can connect my home phone to a different wall socket from the t gateway as i want to connect my pc...
View ArticleNo DSL connection
OK so I'm starting to get really p**ed off by now. I got cold called at work "your contract is up, we'd like to offer you a better deal" blah, bllah, blah.Deal actually sounded good so i said yes....
View ArticleRe: No DSL connection
First and foremost, take a step back, breathe a bit, and approach this rationally and logically..Past week you've been having ongoing issues which sounds like a fault. Have you checked whether or not...
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Re: can I connect my home phone to a different wall socket to the T Gateway?
Hi Punx76.All depends. If your home is all connected correctly and all the phone lines are wired together, then yes you can. If you have more than 1 line running into your property though, it won't...
View ArticleRe: Home Internet keeps disconnecting
Hi Frustrated39.Is it Cable or ADSL?Either way - I would recommend having a chat with tech support. They will be able to see your average usage, speed, dropouts, and line stability and perform a few...
View ArticleRe: No ADSL Ports and only provider
Hey OldmateCJDo you know what exchange you are connected to at all?I can take a look at ADSL Wholesale reports to see if there is a scheduled upgrade for you at all.Whilst it is sucky to not have a...
View ArticleRe: ADSL outage Forest Lake.
Hey QuinnlADSL outages tend to be a difficult thing to fix, but also are quite rare... can i just confirm your phone line is also in good working condition and has a dial tone?Most people know that you...
View ArticleUnable to choose ADSL Line Profile
Hey guys, just recently switched to Telstra, and am wanting to change my line profile to Fast Path. I've been told to visit http://my.bigpond.com/mybigpond. But when I do, I get told "Some of your...
View ArticleInternet Slow down after 7pm, speeds up at 11pm URGENT HELP
Okay so my service is usually around 13-14 mbps but as soon as I joined Telstra, every day at 7pm it slows down to 3mbps and wont go back to normal untill 11pm. I called up telstra and verified the...
View ArticleRe: Internet Slow down after 7pm, speeds up at 11pm URGENT HELP
It is likely a traffic issue... if iiNet have their own equipment installed into the exchange and it has less demand on it, then it will have less issues with congestion... well by less demand, I mean...
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