Hello,
This website is not conducted by Telstra staff apart from moderation. We are customers like you.
As you seem to have exhausted your normal options, if you feel you want to speak to someone who can elevate this to a case manager, you can do it using Live Chat
https://livechat.telstra.com/TCOM:Crowdsupport:Consumer
or ring 132200 and say "complaint"
Sorry, but this can't beresolved here.
Thanks