Re: Incompatible infrastructure/ No vacant pair availble
Hi Telstra support team,I have read the conversations above and I have the same situation as Sean_Ping right now. I just moved to an apartment last April 25 and I applied for tpg adsl with home phone...
View ArticleChange wifi password! my modem is a bigpond.
I am overseas at the moment away from my modem.A reenager residing in my house is using an excessive amount of internet.I want to change the password remotely.Is this possible?
View ArticleADSL keeps on disconnecting every few minutes
Hey Everyone, I'm so fed up with the ADSL connection i have right now. It keeps on disconnecting every few minutes, and re-connects and disconnects once again. Can't get any work done and it's simply...
View ArticleRe: how to get adsl2+ in Penguin TAS
Hey happy4, First and foremost, welcome to CrowdSupport! Regarding ADSL2+ availability, there are usually two things that will prevent a connection, distance from the exchange, or the lack of an...
View ArticleRe: Change wifi password! my modem is a bigpond.
You can't change it remotely. You can suspend the internet service though by contacting billing
View ArticleRe: Overloaded DSLAM with reseller ADSL - any chance Telstra any better?
Finally I have had some clear information from my case manager. The delay has occurred because Telstra sat on my ADSL order, doing absolutely nothing with it, for more than the 10 day window that the...
View ArticleRe: Overloaded DSLAM with reseller ADSL - any chance Telstra any better?
Hi CrisB, Appreciate the time taken today to provide us with an update on what is going on with your order. This certainly isn't what we like to hear our customers' experiences are like and trust it...
View ArticleRe: ADSL2 Availability
Thank you for the information dump that enabled me to work my way through to the response I was looking for. It is apparent that Telstras target for ADSL2 availablity in my area is 30 June 2016.If I...
View ArticleSlow ADSL2+ Speed
Hi all, i am having real trouble with my connection speed in the Samford Valley Qld and have been for 3 years. I have tried multiple service providers and revereted back to Telstra as they apparently...
View ArticleRe: High ping to Asian servers, long traceroute - many hops to even exit...
I have confirmed that currently this is using the best path with the current damages to the international links. I apologise for the inconvenience that this is causing you. - Shelly
View ArticleCable in a new apartment building
Hi There, I am about to move into my new apartment as an owner. When I enter the property address into your availability checker it shows as cable is active in the area and I can order it, however,...
View ArticleRe: Overloaded DSLAM with reseller ADSL - any chance Telstra any better?
Hi AdamTelstra, I sumitted a complaint a while back, so I have a case manger. To be honest that is the one mitigating factor of my current situation with Telstra -- my case manager has been very good...
View ArticleRe: bigpond cable regular dropout - victoria
glen waverley 3150 vic. same problem. are you seeing intermittent ping timeouts? Mon 9 May 2016 18:18:21 AEST: 64 bytes from 216.58.199.78: icmp_seq=34499 ttl=52 time=25.974 msMon 9 May 2016 18:18:23...
View ArticleRe: bigpond cable regular dropout - victoria
note that my ping sequence is up over 34 000 now. 6 whole days ping data, time and datestamped.
View ArticleSlow DNS resolution (and browsing)
Howdy I am having issues with consistently slow DNS resolution times, often leading to page time out. It has been happening for a few weeks but is now at the point it is barely usable. All my devices...
View ArticleRe: Slow DNS resolution (and browsing)
Hi there,This is an ongoing issue ->https://crowdsupport.telstra.com.au/t5/Home-Broadband/Telstra-DNS-not-responding/m-p/532814/highlight/true#M33334
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slow cable speed
Im paying for super fast cable broadband which promises speeds at 100mb/s + but has been running at half that for over a week now. Has been great until about a week ago and with my partners pc, my pc,...
View Articleemail quota full
I am not receiving emails due to the inbox saying full quota however i have deleted emails still no luck, Any suggestions?
View ArticleRe: Speed dropped significantly without any changes
Sorry, I'm not good at this terminology. Of course, I meant the distance from the exchange point (not a node). It's ADSL.
View ArticleUnreasonable time to connect Telstra Broadband
Hi I ordered Telstra Broadband on 28 March, 2016. I received a text message stating that I would have my cable and telephone connected by 07 April, 2016. Technician turned up on 07 April, 2016, and...
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