Hi all,
i am having real trouble with my connection speed in the Samford Valley Qld and have been for 3 years.
I have tried multiple service providers and revereted back to Telstra as they apparently own the lines used to service my house.
the common excuse i get is that as i am on the boundry between the Samford Valley and Highvale exchanges it is just too bad and it is what it is. Telstra have sent techs out to trouble shoot and the best they get to the pole out the front of the house is 1.8mbps, my conection is aledgedly ADSL2+ but as you can gather i get nothing of the sort. Our house is only 24 kms out of the CBD and i get better internet speeds in the middle of the desert 140kms away from the nearest town when i am at work.
i get 0.8mbps upload speeds at an average at the house.
i also tried wireless service via Telstra over a year ago but cancelled that as was not much better.
i have enrolled in Uni this year and need a reliable internet service conection as i am doing the course part time external.
i would like some advice as to how i can get telstra to act and fix this issue permanently as i continually get the run around from the help desk and then when they come to fix the issue they close it out and say its fixed.
this is now getting beyond a joke and Samford is not even on the NBN role out plan as yet.
Please provide some real workable solutions.