Hi
I ordered Telstra Broadband on 28 March, 2016.
I received a text message stating that I would have my cable and telephone connected by 07 April, 2016.
Technician turned up on 07 April, 2016, and couldn't do the job because "underground cabling required", then left after 15mins. (I took the day off to be there on site).
I called Testra to see when the connection would be ready - No one knew anything or could tell me even an approximate time for when the contractor would arrive. I was told something along the lines of "We can book a time to call you in three weeks to let you know when they are coming", "They are contractors and we dont have visbility of when they do their work"
Then - lo and behold - a contractor turns up (unnanounced - my wife nearly ran him over as he was wandering around our front yard at 7:45am). No notice, no phone call, no text message on 28th April (three weeks later) to do "underground cable work".
Rings me and says - all good, but you need someone else to come and do the connection.
Then - it's like a comedy show - Telstra automated call centre rings to confirm an install date of 9 May, 2016 between 1pm and 5pm. All good, get the time of work ready to go. But then I think - this organisation isn't the sharpest tool in the shed, I better call to confirm, before I rush home and take another half a day of work off for nothing. So get in contact with the call centre this morning "Oh, yea, the job has been PUT ON HOLD.... they couldn't get the cable in" OK... so I get a confirmation to say its all good and happening and ONLY because I call to confirm do i find out it's been cancelled.
So - I call this contractor back to ask what is going on - he struggles to communicate and says - text me the address i cant remeber the job (well it was a whole 2 weeks ago, how many jobs could he have possibly have done?) No response.
Anyway - I don't think I've ever in my life (38 years) experienced such a disfunctional, disorganised, unhelpful, misiformed, bad service.
But wait - there is still more - I just received a BILL for my SILENT LINE of $4.50 or whatever - for a line THAT HASN"T EVEN BEEN INSTALLED.
I mean, seriously, it's 2016 last time I checked. It's a year where mobility, automation and robotics are meant to be transforming the workforce? What are these guys running the business with? Are they on horse back? Are they taking credit card payments with carbon copies? How hard is it to connect a cable to the street a whole 11 meters?
NOT HAPPY JAN
GIVE ME OPTUS ANYDAY
BEST REAGARDS
Angry Phill