Re: Bad/Eratic internet connection
This is a public forum rather than a Telstra contact method.The users here are mainly fellow customers who are just trying to help.If you have signed up for a new service and having issues with it...
View ArticleRe: Moving House - Current house has NBN connected > New Address only has...
Generally speaking ADSL, Cable, NBN and Velocity are all considered as equally valid and as long as they can provide one of those services generally that would mean that the contract would remain valid...
View ArticleRe: ADSL2 unable to authenticate
I honestly, as a fellow customer, have no more information then what is listed there...Sometimes two issues can be together, so you might be having issues caused by a localised fault, however due to...
View Articleline speed
i had half decent Internet speed but have done a few line speed tests and now im getting a speed of 4.9 mbps which is pretty useless any suggestions have unplugged gear turned on and off all the usual...
View ArticleRe: Telstra Bigpond the worst web site I have ever encountered for navigation
I still can not see any trace of my bigpond home broadband details, there is always a message stating that usage is currently unavailable and to check back later, I'm also unable to see my broadband...
View ArticleRe: Telstra Bigpond the worst web site I have ever encountered for navigation
Thanks for your replay, however my account services are unavailable most of the time, the text below is cut from the page.Some account functions are currently unavailable.They will be back online...
View ArticleRe: line speed
HelloBelow is a link to some tests you can do https://www.telstra.com.au/webforms/cares/ https://crowdsupport.telstra.com.au/t5/Home-Broadband-KB/How-To-Troubleshoot-Speed-Issues/ta-p/278139 If this...
View ArticleCable is not available in your area - The words I cringe at!
Hi Telstra, I have a bit of a problem with getting Telstra cable. My address was a single number in the past, so it was let's say for example 33. We then destroyed the house and built a Duplex which is...
View ArticleRe: Cable is not available in your area - The words I cringe at!
Unfortunately with any multi-dwelling unit a commercial quote is required. By sub-dividing the block you have created an MDU.If you don't get anywhere with the latest request perhaps try lodging a...
View ArticleRe: Blocked from accessing web site; is Telstra blocking IP addresses?
Hi Folks I purchased a telstra modem to enable the Telstra Air concept. All went well except now I have a number of websites I cant acces...google hangs and times out. Powering off the modem has worked...
View ArticleCable Internet IP address location.
Hi Guys, I'm new to cable, just had it a couple of weeks. I've found that my external IP address seems to terminate in Adelaide and not my city (Perth).Speedtest and Google are using this to find my...
View ArticleRe: What is the minimum speed Telstra guarantees ADSL 2+ to connect at?
I live 2.5km from the my local excahnge, 10 years ago when I moved into my esate I was advised I could get ADSL2. Turns out I can't, I'm stuck on ASDL1 and I can't go to any other provider other than...
View ArticleRe: Cable Availability
Thanks for that, I will give them a call. These are single dwellings, not multiple and almost next door to the exchange.
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Re: Cable Internet IP address location.
Hi ,This appears to be an ongoing problem.https://crowdsupport.telstra.com.au/t5/General-Internet/Geo-location-issues/m-p/547618/highlight/true#M5175 I too called "Tech Support" and ended up with the...
View ArticleRe: Constant dropouts / DNS
Hi- Yes I too am having the same issues here in Melbourne. See current thread:https://crowdsupport.telstra.com.au/t5/Home-Broadband/Telstra-DNS-not-responding/m-p/548312#M34884 I contacted their "Tech...
View ArticleRe: Cable Internet IP address location.
I can assure you that it is not an Issue that Telstra Platinum can assist with
View ArticleRe: Cable Internet IP address location.
Thanks, for your confirmation.How then do we get these issues resolved? The "Tech Support", well, need I say no more!
View ArticleComplaint on New broadband connection..
I have the bew broadband connection bundle which is the large bundle but there is NJ o light on Wan. The technician said modem is jot synching with the server/exchange. Ibhave already waited for 3...
View ArticleRe: Complaint on New broadband connection..
I have called Telstra 20 times and they just pass you from one departmemt to another and i was on phone for 1 hour to talk to somenone to get to talk to a live person. No one seems to be bothered about...
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Re: Complaint on New broadband connection..
Just a word for ther wise, NEVER a good iodea to put all your personal information on a public forum, phone numbers etc. etc. Organising for moderators to edit those details out.
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