Unfortunately with any multi-dwelling unit a commercial quote is required. By sub-dividing the block you have created an MDU.
If you don't get anywhere with the latest request perhaps try lodging a complaint, get a reference number for the complaint, and request a case manager. That way you have a single point of contact who can manage it through the process with you.
If you don't get anywhere with the latest request perhaps try lodging a complaint, get a reference number for the complaint, and request a case manager. That way you have a single point of contact who can manage it through the process with you.