Re: Very Slow Cable Internet Speeds since June 2015 (Daily)
Hi MateI did the same but frequency returns back to 391000000 HzThe modem is Netgear Max C6300 BDAssistThanksMaddy
View ArticleRe: Packet loss, Frequent disconnects and Poor customer service
Received an email on 19th Feb asking if my issue was resolved. Responded that it was not resovled and requested a call back. Never receved a callback for this. Raised a complaint via...
View ArticleRe: Pair Gain System Transposition and ADSL
Are you using wireless broadband? We're using that at the moment and it's expensive. We also had to spend $1800 on a mobile signal booster for our house.
View ArticleRe: Bigpond Cable speed in the evening
Hey Maddy,This is due to bandwidth allocation. 6-8pm is prime-time internet traffic time. For your street / unit building / whatever. The more people on at once, the slower it will become. It's not...
View ArticleRe: Telstra Broadband Protect wont uninstall
nope same password i only just installed TBP 2 days ago.
View ArticleRe: Sharing Broadband Plan with Retired Parents
My thought was to put two location on the one plan. Undestand the key is the address and phone number but if we can put multiple mobiles on the one bill, why not put two location on one bill. You pay...
View ArticleRe: ADSL2 massive latency increase on first hop when upload or download
Hey Brizbrenz, Sorry about the late reply to this post. If the delay is within the exchange/local area it can indicate an issue on the network. Hopefully this is working correctly by now, but if not,...
View ArticleRe: Broadband connection intermittent
Hi ,That must have been frustrating! A couple of tests you can do for your-self.Remove all other devices you have plugged in to other phone points and see if your connection improves. One of your...
View ArticleRe: Ridiculously slow ADSL2+ since years
Okay, sorry for the very late reply but I just didn't manage to get around to doing anything... Exhausting all options for isolation, equipment yielded no gain. I'm stuck at approximately 400kb/s...
View ArticleMoving House - Current house has NBN connected > New Address only has ADSL1...
Currently on hold to telstra - it's been 58 minutes now so putting it out here incase good response. Moving House - Current house has NBN connected > New Address only has ADSL1 avail.. What do I do?...
View ArticleRe: Issues gaming onlin
Hi Ben, Thank you for your reply. You're the first Telstra staff member to respond to multiple queries regarding this in over 3 weeks. Can you advise when normal service will be resumed? Can you also...
View Article100Mbps speed drops to only 6Mbps at the times I want to use it.
At off peak times I reach cable speeds in excess of 100Mbps, the technician even commented how quick it was when installed. Problem is when I want to use it, it can be as low as 6Mbps or less; this is...
View ArticleRe: 100Mbps speed drops to only 6Mbps at the times I want to use it.
Hi Hedo, I have the exact same issue, so feel your pain. I suggest you first call technical support again, who will run a few tests, shrug, may send a technician out, which is pointless because the...
View ArticleADSL2 unable to authenticate
Been with Telstra for, ever. Moved house, account moved including 7 services and Broadband. All worked well for a couple of days. Sunday 28 February - ADSL unable to authenticate. Great - phone...
View ArticleRe: New Broadband Cable Service can't connect to internet
Well I thought I would update events. So the technician came and went ...took about 5 minutes. So the problem that multiple calls to technical assistance was that the co-axial wall socket I was plugged...
View ArticleRe: ADSL2 unable to authenticate
There is an exisiting outage that might be causing issues with the authentication:National - ADSL Login - Current InterruptionSome ADSL customers may be unable to access the internet or register.Start:...
View ArticleRe: ADSL2 unable to authenticate
So can you explain why, and how come this outage was only identified as starting on 1 March 2016. We lost internet with this issue on SUNDAY.
View ArticleRe: Telstra Broadband Protect wont uninstall
hmm you'll probably have to give bigpond tech support a call..They should have a tool to remove it
View ArticleRe: 100Mbps speed drops to only 6Mbps at the times I want to use it.
My understanding is that there are areas where the transfer of ownership from Telstra Wholesale to NBN Co is underway and others where they are undergoing preparation to trial NBN over HFC and are...
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