Been with Telstra for, ever. Moved house, account moved including 7 services and Broadband. All worked well for a couple of days. Sunday 28 February - ADSL unable to authenticate.
Great - phone call number 1 and a lost hour of my life. Unable to assist, need to send to level 2 but they have gone home. It is only 8:00pm in WA. Someone called me back, another hour - still can't do anything. Excuses range from your modem, oh there is an outage in your area, no not your area - selected customers across the network.
Monday - another call. Same run around, now being told it was a nationwide outage of selected customers. It will be resolved tomorrow (Tuesday). Yet more wasted time and a loose promise.
Surprise, surprise - Tuesday comes and goes and still ADLS unable to authenticate. Another evening spent talking to so called technicians who asked me to do more of the same my end. Then to tell me the same as every other evening, and more hollow promises.
They calles me this evening - no change. Still made me do the same thing. Then they put me through to another individual. Having worked on an IT Help Desk, I asked what are they doing about it - you know, like Recreate account, switch out equipment. Whenever I question what they, BigPond or Telstra, are doing, I just get told it will be fixed by end of tomorrow. So, what is wrong and what are they actually doing?
This time I asked to speak to complaints again!!!! End result, they put me through to the automated "Where we able to resolve your issue", in other words - they hung up on me.
No BigPond, no resolution, no information, no 'give a **bleep**'.
Can someone tell me what the hell is going on?
Is this really an outage? (friend down the road has internet with Telstra).
If so, how many are affected? And WHEN am I going to get my services back? Surely authentication should not take this long.