Re: ADSL2+ Plan but only ADSL1 Speed
Dont give people Telstra Tech Support number , they have no idea what goes on and they use a print out for troubleshooting with each answer being ...Its your modem or I'll esculate that. Isnt crowd...
View ArticleRe: Beyond a joke now!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Second time since Dec no internet. Last time it took a month for access and all due to Telstra accounts dep. Enough already. Currently a 20 minute wait to speak to the relevant department.
View ArticleRe: Slow Cable Upload Speed
The disproportionally and extraordinarily low upload speeds are a disgrace. They are not limited by the technology, but simply throttled back by Telstra. Upload was not really an issue years ago. When...
View ArticleRe: ADSL connection Frustration
Hi E_G,You can check for known issues online here http://servicestatus.telstra.com/& problem solve here http://tel.st/4mu5If that's no help, please chat with our tech support team via the following...
View ArticleRe: New TG797n V3 advanced settings
Hi RobinsSea, I am happy to provide this feedback to the device management team. I had a look on our test modem here and looking under the Devices tile, I can see that the name cannot be edited. It...
View ArticleRe: Frequent Time out
On the resolution, finally got tech support involved and got a replacement modem as it seemed to be screwing everything up. Dropping it into bridge modem immediately fixed the problem, though it was...
View ArticleADSL2 Speed
I Used to get ADSL2 speeds of 10mb/s plus, but now only get just over 5.......NOTHING has changed in my house..the house has NOT moved further from the exchange....I have tested ALL points and...
View ArticleRe: High ping to Asian servers, long traceroute - many hops to even exit...
hi ben,thanks for the reply. the thing that doesn't make sense though is that i was getting a great ping and good routing direct from sydney to japan with iinet, then as soon as i tried again with...
View ArticleRe: Changing ADSL from Internode to Telstra line code problem
Hi Lindy Thanks for the reply post. I'm still waiting for the issue to be resolved, hopefully by this week. After a few follow up, I have been told that the previous code has already been removed,...
View ArticleRe: Who do I contact or talk to about a Telstra wide ADSL firmware issue
looks like i'm also getting the same issue with mine... might just buy a real router.
View ArticleBigpond security
Hi, I reveived a phone call from a so called representative calling on behalf of Telstra. The representative said that they have received reports that a number of websites have been attempting to hack...
View ArticleRe: What have I done to be ignored by Bigpond cable support?
Hello Support Gods This is probably too soon after my last post but my service is rapidly coming close to two tins and a string - and one tin is hollow. I live in Brisbane - DL - 20-22 mbs.London - DL...
View ArticleFrequent DNS issues
It's been a few weeks now that I have issues accessing certain sites and, in Chrome, get the following error: This site can’t be reached The web page at http://pm.automatico.com.au/ might be...
View ArticleCDN problem
Hello, do you guys having problem with loading CDN? I am trying to access website coursera and I notice the CSS, javascript files e.g...
View ArticleRe: Frequent DNS issues
IP could also be getting blocked somewhere along the way. do a trace route and paste the results
View ArticleRe: Bigpond security
It is a scam call. More then likely they showed you eventviewer for those errors, take no notice. They can only access your bank if you gave them your details or you saved your details in a file that...
View ArticleRe: ADSL2 Speed
Could be any number of reasons. Post you modem stats so we can take a look
View ArticleRe: ADSL2 Speed
If others are having the problem, that makes me consider congestion.As has been requested, can you post your modem stats?The thing to look at, is it a drop in sync speeds on the actual connection, or...
View ArticleRe: Telstra Cable Modem Performance Poor to Some Sites and with some Apps
Hi - Thanks for the thoughts... Logged it with Telstra who did some tests - apparently the connection is considered not stable for internet - could be a modem fault - technician due on site tomorrow...
View Article