Re: Slow cable speeds at night
I have it much worse than that. Im also on 100mbps in Alexandra hills. Again during the day the speed is fine, but at night it gets that slow i have to use my mobile phone on vodafones network because...
View ArticleRe: telstra
Hi, Youngblood, Sorry to read of your problem. Sometimes, restoration to a service may fall outside the expected completion date as a result of numerous factors such as weather, unforeseen events, and...
View ArticleRe: Slow cable speeds at night
Hi Shamusmcfly. I can appreciate how frustrating this would be for you. When it comes to organising relief for congestion, this needs to go the Network planning Team for approvals. Unfortunately we...
View ArticleRe: Port Availability - Where can I find out the TRUE FACTS
Who would believe that after the statements made by the Phillippines help desk & their unhelpful comment, "It is no guarantee of a positive outcome"... I quote the Phillippines help desk "Telstra...
View ArticleRe: Cable, high latency, but good download speed
Hi mrroger, BigPond doesn't guarantee any set Pings times or Latency, so our Technical Support team will be unable to help in this area. We have put together an article in regards to this which you...
View ArticleRe: Bigpond cable - Fast download but very slow upload
Hi PetesHome, To get an accurate picture of what the speed available, you need to: 1. Disconnect or disable any device connected to the modem via LAN or WiFi. This includes any TVs, T-Boxes,...
View ArticleYour WAN connection is down.
Just changed from ADSL to Cable and my new modem arrived this morning . Devices can connect to the modem but the WAN light is steadily flashing and I am getting the "Your WAN connection is down" error....
View ArticleRe: Your WAN connection is down.
Hello As you have a brand new connection and modem, you should contact Telstra "cable technical support" on 133 933 to ensure that your line connection and modem are fully activated and working. Thank...
View ArticleRe: telstra
hi guys.... finally someone from foxtel is coming out tomorrow after me throwing a maddy at telstra for no info who put me through to foxtel who are sending out a tech tomorrow...i have told foxtel...
View ArticleRe: How to connect laptop & iPhone by wi-fi to Gateway Max?
Hi Johnt80, It sounds like you are manually configuring the WiFi security keys into your iPhone. If you press on where it says "Security None>" it will allow you to choose the type of security and...
View ArticleRe: telstra
ok guys ....just this minute my modem just flicked on and off, went with orange and green lights like it was rebooting and telstra foxtel box green light went on and also seemed to reboot and i now...
View ArticleRe: telstra
UPDATE.....foxtel has been on now for 30 mins approx but tv and foxtel flicking on and off still as it has been for the last month....so original issue is still there..... foxtel is on & off...will...
View ArticleRe: Cable, high latency, but good download speed
Ben Telstra - re this posting. Notwithstanding an increasing number of your customers posting concerning BP internet performance matters, albeit in varying forms, your (BP) standard reply, usually...
View ArticleLightning strike takes out local internet. Telstra refuses to accept problem...
So, apart from the fifteen cycles through the automated troubleshooting, I've spent 25 minutes on the phone being asked to perform tricks like a performing seal to demonstrate what I already knew: the...
View ArticleRe: telstra
its just after 5..00pm and my update is that the tv and foxtel is cutting out again, so iam back to my original issue of frequent cut offs...there is no outage as i have checked again ..every few...
View ArticleRe: telstra
update...a notice buble pops up on tv screen saying HCP ??? i think with two lines of something that i cant possibly read as it cuts out and then back to tv on..does that tell you anything....also...
View ArticleRe: telstra
cut on and off is so frequent now to the point of where i cant enjoy and rather than keep being annoyed just turn the tv off completly....this is a disgrace.... please for gods sake check the modem or...
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