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Re: ADSL 2+ Port availability at Ringwood exchange

Niaz, Please remove your address from your post as this is a public forum and everyone can see it.

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Re: ADSL 2+ Port availability at Ringwood exchange

There may be a handful of ports available at the Ringwood exchange. Unfortunately you are at the outer extremity of the exchange area and would be lucky to get 1.5Mbps download speed.I would say the...

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Re: Telstra ipV6 and Windows 10 Homegroup

Homegroup has nothing to do with your Internet provider. It is a Windows networking service for your LAN. If you haven't changed anything on your router, then it should be working. Have you gone in to...

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Re: HELP - I do not want ADSL2. I only want ADSL1. But, NO ONE in Telstra...

Telstra Retail won't be able to give you an answer on that as they send the order through to Telstra Wholesale when you apply for ADSL and Wholesale usually do a transposition check as part of it. They...

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Re: Regional Home Broadband Options

Well, I was hoping, but not surprised....

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Re: Internet disconnect EVERYDAY more than 5 TIMES

Have the same issue with dropouts and disconnections in our area.  Has never been satisfactorily resolved.  We have learned just to live with it.  We are off contract in 2 months needless to say I will...

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Re: Rowville!! When will cable service be available!

Pity that we cannot freeze all the politicians wages for the next 10 years and divert the funds to the NBN roll out

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Re: Cable Internet Dropping Out Frequently

Hi,   There are several reasons for drop outs on Cable services. The first thing to determine is were the drop outs are happening.  Start with your WiFi connection. If you notice the device you are...

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Re: HELP - I do not want ADSL2. I only want ADSL1. But, NO ONE in Telstra...

Thank you Yastiandrie, I appreciate your reply. It is still poor business and customer service that Telstra Retail and Wholesale divisions communicate poorly.   Retail basically read off the screen....

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Re: Cannot access Gateway Max Control Panel

Hi Sanmarco,  Can you confirm if you are connecting to the modem via WiFi or an Ethernet cable, if this is for an ADSL or Cable service and if you have restarted the modem?  I would also suggest...

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Re: What is the minimum speed Telstra guarantees ADSL 2+ to connect at?

People telling us it is a distance from the exchange problem are telling us big porkies... I called to complain (again) about poor speeds yesterday and while I was on the phone and they were doing a...

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Re: HELP - I do not want ADSL2. I only want ADSL1. But, NO ONE in Telstra...

Because essentially they can't due to ACCC regulations. Telstra Retail have to follow the same process that every other ISP follows.

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Re: HELP - I do not want ADSL2. I only want ADSL1. But, NO ONE in Telstra...

I have just recieved a call from Telstra and they are investigating my Complaint.   It's amazing what happens when your compliants are put in the public arena. Let's wait and see.   This has been done...

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Re: What is the minimum speed Telstra guarantees ADSL 2+ to connect at?

What he/she said!!!

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Re: C6300BD Cable WiFi Drops Out

Hi almiteyG,   I would suggest having a look at the following WiFi troubleshooting article, which you may find resolves your issue.  It contains tips, an online tool and a downloadable app which can...

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Re: HELP - I do not want ADSL2. I only want ADSL1. But, NO ONE in Telstra...

The best thing Telstra could do is send a Tech out to the RIM Box - 600 meters from my house and check if a ADSL1 'Port' is available. Cheers Michael777

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Re: PC Microsoft Outlook keep on asking for password

Hi   Can you fill in the following web tool?Forgotten Password: https://myacct.telstra.com/forgottenPassword?execution=e1s1  It will then send you an SMS with the password our system is looking for....

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Re: Cable Broadband speed okay but downloads stall

Hi BanksiaSnapper,   Unless you are losing your internet connection to the computer I would be looking into other factors. There could be factors like virus and security checking the data coming...

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Re: C6300BD Cable WiFi Drops Out

Hi,  I've responded to your duplicate issue over on the following thread: https://crowdsupport.telstra.com.au/t5/Home-Broadband/C6300BD-Cable-WiFi-Drops-Out/m-p/563199#M36301   Ben

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Re: speed at 6mbps on ultimate at hassall grove - wtf is going on telstra i...

Hi Robert,   Please try connecting a device directly to your modem via an Ethernet cable and test the speed again.  Your speed can be affected by poor Wi-Fi reception. If your speed is much improved...

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