Re: No wifi
Hi,Someone in our house must have turned it off by accident. Thanks for your help!
View ArticleConnection problems
We have another problem with our wifi connection that is that it will cut off at random times. We have suspected that it's because of bad weather, but this has happened quite frequently, even when the...
View Articlei log in.account but cant find addons parental
can someone please tell me how to find add ons
View ArticleRe: IPV6 WINDOWS 10 homegroup
Wanglese. Thank you for your help. Have sorted out the ipv6 problem.
View ArticleVery Slow Cable Broadband Speeds, Illawong NSW
Since October 2015 my Telstra Cable Broadband has suffered extreme speed fluctuations.I had Telstra Cable Broadband in Pymble, NSW with regular speeds of 110/3.5Mbps for 1 year.Then moved to Illawong...
View ArticleRe: Broadband speed
If it's and ADSL connection that speed is higher then a lot of people get (myself included), however we can't tell if there is a potential fault unless you post some modem stats on telstra modems it is...
View ArticleRe: What is the minimum speed Telstra guarantees ADSL 2+ to connect at?
When they tell you its based on distance from the exchange its not straight line distance , it's cable length , copper communications cables generally follow the roads and streets leading from the...
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Re: IPV6 WINDOWS 10 homegroup
Hey , good to hear. If you would like, and you can, post your solution here, in case someone else comes across the same issue. You will get credit for it (kudos) That's what Crowd Support means
View ArticleRe: Slow Cable
We are also experiencing significantly lower speeds on our cable service during peak hours. Daytime speeds are between 95-105Mbps. After 5pm that plummets to 3-5Mbps. Spoke to Bigpond support on Sunday...
View Articleunable to activate Telstra max gateway and connect cable internet at home
Hi Telstra, I have been waited for more than a week and still unable to get cable intenet yet. The problem I have been told was related to the Telstra max gateway mac address is not recongized and...
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Re: unable to activate Telstra max gateway and connect cable internet at home
Hi Jerry1 i feel your pain - i am in a similiar situation - only we have now been waiting 5 weeks! I have resorted to joining this group just now - in the hope that some kind telstra employee will...
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Re: What is the minimum speed Telstra guarantees ADSL 2+ to connect at?
Our internet speed is .37 mb - i think we also have an issue - oh wait that's right it should be resolved within 24 to 48 hours - that was 5 weeks ago now.....
View ArticleRefusal to deliver service agreed to
So, I ordered a change of bundle and a silent line on 4th January 2016 (and received confrmation of this order). I was then connected to the NBN (part of the new bundle arrangement) on 25 January,...
View ArticleLack of Options
So my situation might be a one in a million. I live in Morphett vale, even tho I have aa exchange 800 meters away from my home, I'm connected to Lonsdale 4.7km away from my house. My MAX SYNC speed is...
View ArticleRe: Refusal to deliver service agreed to
IF you have tried speaking to Telstra and still have not been able to get a resolution then it would be time to try and lodge a complaint and see if the complaints team can look into what part of the...
View ArticleRe: Without internet - no case manager response for weeks
Got a call from a technician today who said he would follow up with the contractors about the fact that I already have a Telstra line installed.Hopefully this issue can now be resolved!
View ArticleRe: Refusal to deliver service agreed to
Thanks for your response DrQwerty. I lodged a complaint using the online form on 19 February, but received no reply. Frustrating. There seems to be a radical disconnect between the communication...
View ArticleRe: Network upgrade halting all new connections Durack QLD?
Hi Jim_Durack, We are unable to assist with this query. If you are with another service provider, you will need to contact them directly. Telstra customers will need to speak with Accounts on 13 22...
View ArticleRe: Refusal to deliver service agreed to
That is very unusual,Even if it just to say that they can't help or that it has been escalated they would normally call you just to touch base...I would then suggest getting your reference number...
View ArticleRe: Refusal to deliver service agreed to
Thanks DrQwerty. That gives me a way forward. I will do as you suggest.
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