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unable to activate Telstra max gateway and connect cable internet at home

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Hi Telstra,

 

I have been waited for more than a week and still unable to get cable intenet yet.

 

The problem I have been told was related to the Telstra max gateway mac address is not recongized and doesn't bind or register with my account.  I keep get the same reply everyday and to wait another 24 hours or 48 hours to resolve. 

 

Until today, no telstra call me back to update the process and I just desperately waiting for the service. I have completely no internet for 10 days.  Just wondering how difficult to update the mac to the system and it has to wait so long?

 

Cheers,

 

Jerry


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