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Slow DSL and no upgrade options

Once again I sit here with only a basic DSL service that should give me an 8 Mbps service . As I'm 3k from the exchange I would expect maybe 6 Mbps service BUT I'm getting 3 Mbps . I'm sick of paying...

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Re: NO ONE CARES ABOUT YOUR COMPLAINT AT TELSTRA!

Our ADSL connection has always run slowly since installing at our new home Feb 2015. At times it has been so slow ...that it would stop. We called numerous times to make complaints & while it would...

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Re: over 1 week of trying to setup home bundle and still no success!!!

I have had the same issue over the last 10 days. After being told that the broadband was connected, once the modem arrived & I couldn't get it set up, they decided it needed an engineer...

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Re: NO ONE CARES ABOUT YOUR COMPLAINT AT TELSTRA!

All too familiar 

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Broadband constantly dropping out.

Hi there, I've been having the following issue for about 2 months now. My Broadband internet continually will drop out for 10-30 seconds every minute or so. It seems to occur at mostly around the same...

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Re: Slow ADSL2+ Speed

Good morning Below are some self help links. If that fails, I would be ringing Technical Support. https://crowdsupport.telstra.com.au/t5/Home-Broadband-KB/How-To-Troubleshoot-Speed-Issues/ta-p/278139...

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Re: Broadband constantly dropping out.

HelloThere are a number of things it could be.It is most likely a poor or moist physical connection in the pit in the street or corrosion etc in the cabinet outside your house.   This requires a...

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Re: Slow DSL and no upgrade options

Dear JasonThis is largely because upgrades are now done sparingly because of NBN Your speed issues are because of the movie download services. I gave up on ADSL and went wireless, even though in an...

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Re: No wifi

Hi there,For clarification - WiFi (LAN) is your side of the network. The Internet (WAN) is Telstra's side of the network. You say your WiFI LED has been off. Not to state the obvious, maybe someone has...

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Re: Cable being overlapped by old plan -SOLUTION?

As this is a public community forum, if your looking for a responce from Telstra here your highly unlikely to get one. You will need to contact Telstra direct to get your issue resolved. Good luck. 

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Without internet - no case manager response for weeks

Hi there! I'm hoping someone at Telstra can help me out with this. I just moved into the suburb of Diggers Rest a month ago. I called up Telstra to get an internet connection, and the guy said that...

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Re: Slow DSL and no upgrade options

Thanks prof. i have tried troubleshooting via a number of options. The frustration is more as a result that I have such a limited service option yet I live in a very populous region. An aged care...

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Re: NO ONE CARES ABOUT YOUR COMPLAINT AT TELSTRA!

Thank you kindly. I'll be seeking compensation for lost worki.

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Broadband cooling off period

Hello, I contacted Telstra to order broadband bundle at home on 9 march. I was advised at the time of agreeing to the contract that there would be a ten day cooling off period, after which I would be...

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bad pings / bad routing?

So after the Basslink drama I changed to telstra, yay good speeds again so went to play world of tanks on the US servers only to see both the West and East servers saying I have 350ms ping. Quick look...

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Broadband speed

So I have been trying to find an answer to what speed of interent I should be getting, and it is pretty confusing. I ran a speed test and was given these results Last Result:Download Speed: 6846 kbps...

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Slowed Broadband

my internet is so slow ... kids cant access any youtube, online gaming, my Mrs cant even get facebook loaded, i got a false positive with a might be faulty splitter yesterday after spending freaking...

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Re: Slowed Broadband

I agree my broadband is so slow. Did a speed test this afternoon and it was 100mbps now its down to 5mbps. This has been happening over the last few days. When you pay for broadband we expect fast...

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Re: Broadband constantly dropping out.

Hi Professor and thanks for the reply, The cable comes in from the power lines, probably due to the location of the house maybe ( dead end street next to a large nature reserve). I have wired a laptop...

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Re: Slow Cable

I too get cable congestion every night. Daytime: http://www.speedtest.net/my-result/5184447181Nightime: http://www.speedtest.net/my-result/51805722382146 postcode. Been this way for a while now.

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