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Broadband speed

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So I have been trying to find an answer to what speed of interent I should be getting, and it is pretty confusing. I ran a speed test and was given these results

 

Last Result:
Download Speed: 6846 kbps (855.8 KB/sec transfer rate) 6.85Mbps
Upload Speed: 982 kbps (122.8 KB/sec transfer rate) 0.98MBps
Latency: 28 ms
Jitter: 1 ms
Packet Loss: -1%
‎22‎/‎03‎/‎2016‎ ‎4‎:‎13‎:‎56‎ ‎PM

 

On another site I got given:

Download: 6.84Mbps

Upload: 0.85Mbps

Ping: 18ms

Jitter: 1ms

 

In my opinion my interent is slow, and we often have times where we lose it for a few minutes. Had a tech out the end of Feb and there was an issue with a cable in the street (?)

 

But should I be getting these speeds looked at? Are they ok?

 

Thanks in advance


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