Telstra Customer Support is Pathetic.
My adsl 2 broadband internet with line speed of 20mb has been giving me speeds of 1mb and down for the last week. I logged fault on Friday 05-02-2016 and was contacted and told there was nothing wrong...
View ArticleTELSTRA CUSTOMER SUPPORT IS WORST THAN PATHETIC! IT'S A BLACKHOLE!
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View ArticleAlbury Outage
Can anyone tell me if there is still an ADSL outage in Albury?There was an outage this morning, but my ADSL hasnt come back on? Thanks.
View Articleinternet access
I am having trouble in my internet last few days. I called Telstra and was hanging in the line more than 50 min.I am really dissapointed. Can you please fix this as soon as possible.ThanksDimali
View ArticleRe: internet access
Hi Dimali,So that we might be able to help you out, give you idea, can you post a little more detail please?What technology do you use to access the service (NBN, Cable, DSL, Mobile)?What has been...
View ArticleRe: Albury Outage
Hi, Gazmart, Thank you for your question. Yes, there is a current ADSL service interruption in that location. Please refer HERE periodically for updates and service restoration estimates.
View ArticleVPN not working on Big Pond Cable
I have recently purchased Big Pond Cable broadband with Telstra. Previousely I was using HFC Cable with Optus. Since connecting with Telstra my VPN is not working, it was working fine with Optus. I own...
View Articlevery slow speeds
hey i dont know if anyone could fix this but telstra has told me i should be getting atleast 2.5 megs a second but i only get 230kbs when it actually works and i would like to know is there anyway of...
View ArticleADSL Speed
Since moving to our current house some 9 years ago we have battled with slow and intermittant ADSL, but have be suffering from such slow speeds that it is getting near impossible to use our ADSL. I...
View ArticleRe: existing telstra mobile phones bundle home broadband only
unable to use email philo60@bigpond.com
View ArticleRe: Albury Outage
Hi I'm in Albury as well and my Broadband has been down all day. On the service status page there is no mention of a current outage in Albury (ended at 5.40am), anyone else having issues or have some...
View ArticleRe: VPN not working on Big Pond Cable
As it is, Platinum does not provide support for VPN services directly anyway. The only thing we can really do is port forwarding if the VPN requires it
View ArticleRe: VPN not working on Big Pond Cable
On my iOS devices I have turned off wifi and the VPN works on 4G. This means the issue is not with VPN it's with Telstra.Upon further investigation I have found other forums complaining the same and...
View ArticleRe: VPN not working on Big Pond Cable
What is port forwarding? How can it resolve the issue?
View ArticleRe: Why do i pay for premium service and get sub standard product? I continue...
I have had a technician blame rusty cables. Phone techs blame the modem and i get charged extra for using my mobile data. Fed up.
View ArticleRe: Dodo Took Over my Telstra Internet without my Permission?! HOW?!
Yeah, someone at Dodo hasn't followed the industry standard guards and sadly it is you who is having issues because of it... granted though, their customer would also not be able to connect to the...
View ArticleRe: ADLS2+ Upload Speeds
Okay, fair enough. I guess the youtube career will have to wait for the NBN. Had a look under the house, it's on stilts and about 50cm off the ground at the highest and decided I could live with my...
View ArticleRe: Presto unmetered - for ALL devices?
Hi All, Just to confirm this is the behaviour I am experiencing. However it is not reproducible. I only ever watch Presto using my smartphone and 'casting' to the Chromecast on the TV. Around (1/3) of...
View ArticleRe: Slow Bigpond cable
bigpond is useless, on hold for 1 hour, gave up. think it is now time to change after 15 years
View Article