My adsl 2 broadband internet with line speed of 20mb has been giving me speeds of 1mb and down for the last week. I logged fault on Friday 05-02-2016 and was contacted and told there was nothing wrong with my line and the fault has been sorted out and was cleared on Monday 08-02-2016.
The same day the internet went down again and I logged another fault ref 159154239. I have called everyday since then to be told it has been escalated and will be attended to.
When i called in today Saturday 13-02-2016 i was told that the person who needs to look at the problem is not available on weekends - but this fault has been since Monday so I cannot accept that as a valid excuse for my issue still not being addressed.
When I asked to lodge a complaint the operator put me on hold for an hour and eventually i hung up as i was calling from my mobile and this is costing me money. I work online and have not been able to work properly for over a week because of this which is also affecting me financially. I have now had to buy a 4g package from another provider to get work done.
Your first, second and third level support is absolutely atrocious and should be addressed as a matter of priority. I will be posting this on you social media platforms as well as a few consumer complaints websites.