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Latency issues with unknown cause
I've been getting ~110-120 ms latency recently to pretty much anything involving internet usage. Traceroute: Tracing route to google.com [216.58.221.174] over a maximum of 30 hops: 1 <1 ms <1...
View ArticleRe: Going over broadband limit, not sure how?
Daily downloads of ~100GB are uncommon. I recommend you to download an internet usage monitor on your computer (some good ones here) so that you're certain whether or not these downloads are caused by...
View ArticleRe: Latency issues with unknown cause
I have issues too in my area. My ADSL is running dreadfully slow. Must be some issues because there's over 30 people waiting for the Telstra 24x7 chat. ADSL Current Interruption Some ADSL customers may...
View ArticleSudden speed drop on Cable 3.0 w/Super Fast Speed Boost
I live at the end of a two-storey, eight-apartment row (four up, four down), and as far as I know, am the only person who has Cable Broadband in my building. I've got Telstra Cable 3.0 w/Super Fast...
View ArticleRe: Home Broadband/Internet working BUT Apple Mail won't access Gmail/Yahoo
Hi Shelly, FYI, I switched my Netgear CG3100D-2 to "Bridge Mode" or NAT - Disable, I still have the WiFi from Netgear but I lost all the LAN ports, therefore was unable to connect to any router to the...
View ArticleRe: Slow Cable Upload Speed
Thanks for your reply Brodie. That wasn't my understanding of the speed tiers for Cable broadband. I was led to believe that it was 30/5 and 100/30. Is there some official documentation on this,...
View ArticleRe: Need help with a bunch of problems [TG587n v3]
Hi Siggy21, As you have a buzzing on your phone line, this should be addressed before your ADSL service. Please contact Phone Faults on 13 22 03 or submit your service details via http://tel.st/dv2z...
View ArticleRe: Latency issues with unknown cause
Hey Clinton, This link has a few tips on latency and ping issues: http://crowdsupport.telstra.com.au/t5/General-Internet-KB/International-routing-latency-and-ping/ta-p/309783 The main thing to keep...
View ArticleRe: Sudden speed drop on Cable 3.0 w/Super Fast Speed Boost
Hey 33_88, That's definitely a peculiar fault. Usually congestion is gradual, not instant like it has happened on your end. It can happen, but usually it's a much slower process. If you were to try...
View ArticleRe: Unresponsive Cable internet connection on Youtube and Video streaming in...
Hey QPU29290, We definitely don't throttle any sites or streaming so we need to check this out on a connection level. Does this happen on all devices, even laptops/computers? Brodie
View ArticleRe: Why does the wifi in my home drop out?
Hey Shain48, Do the lights on the TG797 change when the Wi-Fi drops? Brodie
View ArticleRe: What other ISP's support Telstra Velocity Fibre Optic Cables
The Velocity Network is in fact a wholesale network! I can't believe you're saying this! Unless you simply don't know which is kinda hard to believe. The Velocity Network AKA "Telstra Smart Community"...
View ArticleRe: Can't access Apple App Store on Telstra Wi-Fi (Cable)
This is a widespread issue. For the last 24 hours plus many Telstra networks (across 4G, ADSL, and cable) are experiencing packet loss for any Apple App Store and Apple Music data. You can read about...
View ArticleRe: ADSL 2 drop outs
Hello to Telstra BigPond. Up until about three weeks ago, my ADSL2plus for which I pay a high value each month in advance was reasonably reliable. Since then speed had slowed by more than half from...
View ArticleRe: ADSL 2 drop outs
PS - Just checked the log for one application, 12 drop outs today alone.
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Re: Home Broadband/Internet working BUT Apple Mail won't access Gmail/Yahoo
Hi Shelly, I did per your suggestions. Now, all the Netgear LAN ports don't work whether in NAT or Bridge modes Some updats, 1. In NAT enable, no device can connect to the Netgear successfully. 2. In...
View ArticleRe: No Internet at home in Killara NSW since yesterday
any updates on this outage ..We still do not have cable internet
View ArticleLaptop not detecting wifi
My new Asus laptop isn't detecting the wireless internet recently connected at my home. It picked up the wireless connection at my old house a month ago and my phone is picking up our current...
View ArticleC6300BD Cable WiFi Drops Out
I have been having this issue over a week now. My WifI keeps dropping out and i have to reconnect on my mac for it to work again. Please let me know what can be done. Standard Specification...
View Articlesetting up gateway max cant go to telstra.gateway/
i'm replacing a faulty technicolour gateway with a gateway max, and after connecting to the modem by wi fi am trying to 'go to telstra.gateway/' as instructed so I can activate my connection, but it...
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