Re: Technicolor warranty
The modem is faulty. Have borrowed one from a friend and this works fine.
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Re: Technicolor warranty
I have been told on several occasions that providing you are on a contract they will replace the modem free of charge. I don’t know if there is any truth in that however I have never had to pay for a...
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Unblock us with Gateway C6300
Hello All, I got my new modem from telstra(Netgear C6300) a couple of days ago and trying to change my DNS to the US for unblock us. Everytime i change it, i cant reconnect back to my modem. I'm doing...
View ArticleRe: VERY UPSET!
Hi Richmond1 Daniel and the team he is in aren't able to assist you with the billing of your service sorry - they're in the Telstra Platinum team who assist with Technical Support issues. From here...
View ArticleRe: 10+ Momentary DSL dropouts per day
Hi RyoRyan, Are you still experiencing disconnections on your service? The results that you showed can be due to issues in the network, but can also be impacted by the configuration of equipment in...
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Slow Cable Upload Speed
So, my cable upload speeds are very slow. Currently have speed boost applied as I was interested to see if this would affect speeds. It appeared to double it, but given that my cable upload speeds were...
View ArticleCable modem will not connect - Foxtel TV ok - Worongary QLD 4213
Hi, Modem cannot connect to broadband.Continuously scanning for a downstream channel and when one is acquired it waits for DHCP before timing out.Anyone else have same problem?Cannot see any outages on...
View ArticleRe: Cable modem will not connect - Foxtel TV ok - Worongary QLD 4213
Connectivity state: Access Denied.Waiting for DHCP offer.Then goes back to acquiring a download channel....
View ArticleRe: Internet avaiability erratic
Hi John1111, When it comes to large uploads, the usual suspects are: - Virus & Malware: Make sure your security software is up to date and scan each device - File sharing: This includes programs...
View ArticleRe: Cable modem will not connect - Foxtel TV ok - Worongary QLD 4213
Advised by Telstra tweet that there is an outage in Mudgeeraba that is not showing up in the service status page as yet.
View ArticleNo Internet at home in Killara NSW since yesterday
We have not had internet at home since yesterday morning.I had an chat with your tech yesterday and was told that there was an unplanned outage.please can you advise on when the service will be back...
View ArticleRe: No Internet at home in Killara NSW since yesterday
I realize this is a crowdsupport.. so my question should have been.Does any one else living in Killara NSW have internet issues.Did you have to get a telstra tech to pay a visit to help resolve the...
View ArticleRe: Going over broadband limit, not sure how?
Hi AussieWard, When you suddenly notice larger than normal amounts of usage, I would suggest the following checks: - Be aware that streaming services such as Netflix, Stan, Presto and iTunes can...
View ArticleRe: Cable modem will not connect - Foxtel TV ok - Worongary QLD 4213
Hey Steveni, It looks like an outage has been listed for the area. We're hoping to have this up and running later today. You can check the status of the outage here: http://tel.st/6x6a Brodie
View ArticleRe: No Internet at home in Killara NSW since yesterday
Hey Dharam, We do have an outage listed for Killara, current ETR is for tomorrow (30/09). Just for future reference, you can check for outages here: http://tel.st/6x6a Brodie
View ArticleRe: Unblock us with Gateway C6300
User Manual Sorry the way you was typing you've attempted to change the setting to a non supported IP address. As per page 21 I.e. Advanced, Setup, Internet Setup. Under DNS section, click "Use these...
View ArticleRe: Slow Cable Upload Speed
Hey Mrbroadband, Those results look normal. Cable uploads reach a max of 2.5mbps. so for the standard speed plans the download/upload is 30/1, with speed boost, it is 100/2.5. Brodie
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Slow Cable
Hi, Just done a ping test on my cable internet service. Wow this is slow. Results below
View ArticleRe: Slow Cable
You're in the Gold Coast right? (bottom right of the picture) there's a storm near by right. Might be a reason, I'm near the storm and my ping is great, but the second I load a game it reaches 400+. My...
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