Re: Telstra stealing bandwidth to give to other customers
A lot of areas are having issues with congestion, and it isn't something that the frontline staff you speak to can do anything about... the can only send out a tech, the tech can check the exchange and...
View ArticleRe: Internet dropping out on spare laptop
Hey upperclass, Have you had a look at our WiFi issues troubleshooting page? You can find it here: http://crowdsupport.telstra.com.au/t5/General-Internet-KB/WiFi-Troubleshooting/ta-p/107516
View ArticleRe: Port Availability - Where can I find out the TRUE FACTS
Hi SharNarna, the order process is still the same as advised previously - there isn't a waitlist for broadband orders to be processed as any orders will be filled (if possible) when received. If...
View ArticleRe: LG Smart TV fails to connect to BP Wireless Modem after WPA key entered
I have just bought an LG 65uf850t "smart" tv which absolutely refuses to connect to my bigpond wifi, Some message about "tangled wires etc. Funny thing is it will connect to my small mobile ( carry in...
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No telstra infrastructure
Hi there, I moved to a new place and tried to get an ISP to connect to internet. Contacted TPG but been told there is no telstra infrasturcture. Now I am with another ISP and they have connected my...
View ArticleRe: ADSL 2+ very slow download speed 2.5 Mbps
Guys there is no problem with ur service this basicly telstra over loading there lines with new customers why? Cause they dont wanna spend more money to upgrade exchanges ect.... i have notice this...
View ArticleRe: Modem Shipping times??
I haven't recieved my modem, It was ordered 10/12/2015 and now its 31/12/15. It has been three weeks. I have been given nothing but an account number - 2000xxxxxxxx
View ArticleRe: No telstra infrastructure
If they have connected the phone service it is quite possible that you are connected to the Telstra Infrastructure for that purpose, however having access to the copper network doesn't actually mean...
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Re: Cable dropouts and slow speeds
Hey Mate,Thanks for your reply.I agree with you... peak times and heavy streaming are probably to blame for the slow speeds. Sadly, I am not streaming any video via netflix or the like, so it must be...
View ArticleRe: Adsl2 line rate halved
If you have noticed a sudden drop in speeds, then please try the following troubleshooting steps to see if this helps to improve your speeds. How to perform an Isolation Test & How To...
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Re: ADSL Speed Rubbish!
Hey Tim, Unfortunately congestion happens in many areas Once congestion has been identified and confirmed planning starts for the repair. Upgrading exchanges is a fairly lengthy process, but you can...
View ArticleRe: Telstra ADSL Service/Modem Drop Out
Hey Petravanstaden, I'm not sure why you were told your T-Gateway wouldn't work, the TG797n will work on all ADSL services. I'd definitely try that modem, if the new one is malfunctioning. To...
View ArticleRe: ADSL 2+ very slow download speed 2.5 Mbps
I have transfered my adsl+2 to optus why? Because telstra have been absolutely hopless and have breached 3 acts of the TIO witch i will be taking up with the Telecommunications Industry Ombudsman on...
View ArticleRe: ADSL 2+ very slow download speed 2.5 Mbps
Hi Chris32, it's disappointing to hear that you've had an experience that has left you feeling that you needed to move your service. -Ern
View ArticleRe: ADSL 2+ very slow download speed 2.5 Mbps
Not only move my service if all these breachs of legislation are correct and confirm by the TIO ill be seeking legal action cause yet again i was promised i call today between 12 and 1 pm by ur...
View ArticleRe: Speed dropped after modem change
I would like a reply from Telstra as to why you started off so well trying to resolve this problem, I even accepted the fact your call centre person was unable to find the issue after remotely...
View ArticleRe: Telstra stealing bandwidth to give to other customers
My Telstra adsl2+ has also slowed to a crawl,I am unable to check speed via speedtest,as I get error message "Adobe Flash Plugin has crashed"
View ArticleRe: Gateway modem and connection is rubbish!
I have the same problem. I had a free TG797nv3 gateway modem when I signed the contract. A few months later, my internet was gone. I called service centre they said there was no problem on theirs side....
View ArticleNo ADSL available
Moving house to a newly built home right next door to where we currently have ADSL access. After being given the run around on the phone by Telstra (including being told direct lies) we find out that...
View ArticleRe: Modem Shipping times??
Hi Michael, I'm really sorry, I have been required to edit your post as we never recommend that you post sensitive account information via Social Media pages. So that we can look further into this...
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