Re: Live in a duplex , both neighbors can get cable , but i can't
Unfortunately no , still trying to get a commercial quote done , but still have no luck in getting anyone to help.
View ArticleRe: ADSL Katoomba Dropping out every 30 minutes or so again...
Hi LMSdesign, Unfortunately we currently have an outage in Katoomba which is being worked on. I'd be quite confident that this is causing the problems you're experiencing. At the moment we expect to...
View ArticleRe: Live in a duplex , both neighbors can get cable , but i can't
Any way you can help ?
View Articletelstra 4GX WI-FI plus
m.telstra.com will not recognise my TELSTRA 4GX WI-FI plus, message is : Error. We cannot identify your service. If you are currently on a Wi-Fi internet connection, please reconnect to the mobile...
View ArticleRe: Live in a duplex , both neighbors can get cable , but i can't
Hi Alex191, Regrettably we are unable to assist with this, but contacting us either via phone on 133933 or via Live Chat http://tel.st/49kl they should be able to help you. Have you been provided...
View ArticleRe: Live in a duplex , both neighbors can get cable , but i can't
The reason i was told why i can't get a commercial quote , becuase i don't have cable . But that's why i need a commercial quote to show that i indeed have cable.
View ArticleRe: Live in a duplex , both neighbors can get cable , but i can't
I can certainly appreciate that Alex, that information is definitely not correct. I'll be sending you a PM so we can get this Commercial Quote organised for you as soon as possible. Regards
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Re: Connect Internet Service Delayed
Hi Dstmff Sorry for the delay in responding to your post. I'm hoping that the technician that arrived on Thursday was able to assist in resolving your concerns regarding the Cable Broadband...
View ArticleRe: returning callas
Hi Peggusen Firstly my apologies for the delay in responding to your post. It's really disappointing to hear that we continue to let you down with promised calls that never eventuate, also that...
View ArticleRe: ADSL 2+ Slow speeds , Dropouts , Upload and Download speed decreased
Hi Statek So that we can get the best advice for you, I'll be forwarding your concerns to our Social Media Tech team so that they can touch base with you to get this sorted. As they only work Monday...
View ArticleRe: How can I limit the bandwidth used by OneDrive?
Hi Scott So that we can get the best advice for you, I'll be forwarding your concerns to our Social Media Tech team so that they can touch base with you to get this sorted. As they only work Monday...
View ArticleRe: Fast cable but video buffers
Hi Jaredal That would be rather frustrating. You would be best to direct your inquiry to our specially trained Technical Support team either by calling 133933 or via Live Chat http://tel.st/gq6m so...
View ArticleRe: Excessive Google Chrome Data Usage
Hi Chris710 If you have a Google Chrome profile, where you have to log in to use the Google Chrome service, is there a chance that your Profile has picked up a virus. If this is the case, you would...
View ArticleRe: Router upgrade for Velocity
Hi PotatoCouch Great questions. You'd need to speak with our Velocity Support team, who can be contacted 24x7 by calling 1800008994 Kind Regards
View ArticleHalved sync speeds after churning from TPG
I've just churned from TPG to Telstra. I was syncing consistantly at about 16mbps. Since churning I've been attaining sync speeds of 7.6mbps consistantly. What is my best course of action to get...
View ArticleRe: Halved sync speeds after churning from TPG
Honestly your best bet is call Bigpond Tech Support on 133-933 and they can check all areas modem, line connection etc etc they will follow whats happening and hopefully fix the issue
View ArticleRe: telstra 4GX WI-FI plus
Are you using a different DNS server, or VPN on the computer?
View ArticleRe: Halved sync speeds after churning from TPG
I agree with Adrian. Give tech support a call.First thing to do is make sure you haven't gone from TPG equipment to Telstra equipment. It may be that you've gone from an ADSL2+ TPG port to an ADSL1...
View ArticleRe: Halved sync speeds after churning from TPG
I had a similar issue churning to Telstra from Internode. I usually get 20mb/s speel, but was getting 11. The port required a "reset" to get full speed. Thsi was performed after a call to Tech...
View ArticleSlow download speed
Can you advise what is an acceptable download speed. We struggle to use our phones or Xbox and would like someone to follow this up asap. We ran a speed test on the Telstra app and our download speed...
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