Please understand that I am at the point of breaking point as your overseas call centres are well trained reading off a script and do not have the understanding of esculation as requested to actually speak to someone in Australia.
You customer service is not great... because if it was does it take 3 months to fix a speed issue within your network ? if it was great then why when i have asked for someone in Australia to call me.. your overseas operators do not have the faciltiy to do so..?? And if my call were truely recorded for coaching and training purposes then why 3 months later no one has bothered to call and actually take responisibility of the situation rather than sit behind a keyboard and give melip service.
If someone actually wants to fix the issue right now...call me!
3 months and counting to fix a speed issue..really..wow great customer service!