Unfortunately nobody on here can help you.
You need to liaise with your chosen provider, who deal with Telstra Wholesale. That is an entirely separate business unit from Telstra Retail (which is what Crowd Support is part of).
Structural separation rules state that retail can't see/do anything with a wholesale customers service.
You need to liaise with your chosen provider, who deal with Telstra Wholesale. That is an entirely separate business unit from Telstra Retail (which is what Crowd Support is part of).
Structural separation rules state that retail can't see/do anything with a wholesale customers service.