You can try calling 13 22 00 and saying 'Internet' when prompted, and see if one of the Support Staff is able to add the data top up to your account. Otherwise, Telstra 24x7 Chat, may have a consultant who will be able to add it to the account, if it is not working for you.
Telstra 24x7 Link: https://www.telstra.com.au/support
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Re: 3 Free Data Top Up NOT Working
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