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Re: Unreasonable time to connect Telstra Broadband

May 9, 2016, 7:29 am
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Hi, Phil,

 

Thank you for sharing your experience with the community.

 

I must say that I found your post very well written and I can sympathise entirely. It is indeed like a comedy show. Unfortunately, with such large corporations, especially when contractors are hired to carry out work on the company's behalf, miscommunication across departments seems to be becoming more and more common.

 

I find Telstra staff quite helpful most of the time but their problem is coordination in my experience. I remember one time when I had to validate my identity three times across different departments on the same interaction.

 

I do hope that your issue is sorted out swiftly, and I'm certain that any automatically generated charges for a service that isn't yet installed will be waived if your raise your concerns with Telstra's customer service team.

 

Best of luck with it.

 

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Re: Cable connection drop out issues

May 9, 2016, 10:09 pm
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Hi, did you ever resolve this issue, as it is identical to the problem I am having myself.
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Re: C6300BD Cable WiFi Drops Out

May 10, 2016, 12:17 am
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Re: My newly supplied Telstra Gateway Max cable modem cannot connect to my existing printer via WPS.

May 10, 2016, 12:19 am
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Can you confirm the model of the printer and the steps that you are using when trying to pair the printer using WPS?

 

- Shelly

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Re: Accessing data usage for cable account (includes Foxtel bundle)

May 10, 2016, 12:25 am
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We are aware of the issue with the usage not being visible to some BigPond Cable services. We are working to have this issue resolved as quickly as possible. These affected services do not need to be worried about being shaped.

 

- Shelly

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Re: High ping to Asian servers, long traceroute - many hops to even exit telstra network

May 10, 2016, 1:27 am
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tenfold, at least your route is a short one, even though you get a large jump in ping there. mine is taking the *very* long way around across the other side of the country. 

 

in both our cases though, something definitely isn't right.

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Internet Speed Dropped Significantly

May 10, 2016, 1:40 am
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Hi,

 

I've been subscribed to the Telstra ADSL2+ plan and the internet download speed connection dropped significantly to below 0.5 mbps which started yesterday. I'm living within Malvern East, 3145 VIC. Just wondering if there's anything wrong with the maintenance or my modem is faulty. Thanks!

 

Cheers

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Re: Slow DNS resolution (and browsing)

May 10, 2016, 1:50 am
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Re: Netgear firmware on my C6300BD

May 10, 2016, 2:43 am
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I heard from my case manager yesterday.

 

I posted that you should contact them because I do not want to keep repeating the information I send again and again.

 

The main complaint I have is that there is nothing to give me confidence that this information has even been passed on to the right team. "Leave it with us, we'll pass it to management, but we can't give you updates or tell you which team actually acts on firmware bugs" is just not acceptable.

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Re: Internet Speed Dropped Significantly

May 10, 2016, 2:53 am
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Re: Hundreds of emails with Mail System Error - Returned Mail

May 10, 2016, 2:57 am
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Hi,

 

I am receiving this error message as a 'reply' to any email I send from my Yahoo address via to Outlook v7. I'm only getting this Mail System Error message in response to emails I send from Outlook and not Yahoo directly. It seems to only be an issue within Outlook. Can you help me please? I've changed my password and it keeps on happening. The message reads...

 

From: Mail System Error - Returned Mail

Subject: Mail Administrator [Postmaster@mx.bigpond.com]

 

This Message was undeliverable due to the following reason:

 

Your message was not delivered because the destination computer refused to accept it (the error message is reproduced below).  This type of error is usually due to a mis-configured account or mail delivery system on the destination computer; however, it could be caused by your message since some mail systems refuse messages with invalid header information, or if they are too large.

 

Your message was rejected by mta5.am0.yahoodns.net for the following reason:

 

     5.7.9 Message not accepted for policy reasons.  See https://help.yahoo.com/kb/postmaster/SLN7253.html

 

The following recipients did not receive this message:

 

     <email address goes HERE>

 

Please reply to <Postmaster@mx.bigpond.com> if you feel this message to be in error.

 

The following attachments have been removed from the bounce message.

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Dislike telstra very much.

May 10, 2016, 3:58 am
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I was incredible upset with Telstra yesterday and cancelled 2 of my mobile broadband services with Telstra after of course I had confirmed I was able to get Adsl at my residence first with foxtel then with telstra. Now 24 hrs later foxtel says they can not provide adsl due to it being a fibre installation. Back to telstra and I try and get nbn because its fibre and now you say it is not available. Nor is cable. Now I am left with no options and no internet. I spoke with numerous telstra consultants and no one offered any solutions. I have been with telstra with 11 years and got nothing.
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Re: Internet Speed Dropped Significantly

May 10, 2016, 4:02 am
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How can I perform tests to check on the modem stats, sync speed attenuation and SNR that you've mentioned? Thanks! 

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save mac address TG587n v3

May 10, 2016, 4:15 am
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Hi there

I would like to save my printers address so it is always the same right now it is 10.0.0.60. 

this is so my tablet and phone is happy about print from apps like google chrome. it is set with that adress on my phone.

or will it always be the same address? if I turn on/off my printer and modem..

 

Hope this makes sense

Thanks

Neil

 

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Re: save mac address TG587n v3

May 10, 2016, 4:34 am
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Hi, Goof66,

 

Welcome to CrowdSupport® and thank you for your question.

 

Short answer, yes, the address will remain the same.

 

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Re: Cable internet intermittent drops routing of traffic

May 10, 2016, 4:46 am
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All, I have set my modem to Bridge mode and this has solved the problem. 

 

I honestly believe the issue is with the Netgear Modem and the NAT functionality. A note for others looking to bridge their modem/router - you can only have 2 devices connected without a switch/router.

 

Best of luck to the other users experiencing issues and hopefully this helps you.

 

TRWP

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Re: C6300BD Cable WiFi Drops Out

May 10, 2016, 4:51 am
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Re: Netgear firmware on my C6300BD

May 10, 2016, 4:52 am
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Update

Received new modem. Has this resolved my problem? Well I have no idea because the god damn modem takes god knows how bloody long to activate. Hours and hours I wait and nothing. No one at telstra can do anything about it. Absolutely useless. Upgrade the damn system. People should not have to wait for modem activation. I waited 32 hours last time. This is my 3rd modem in 6 weeks. I gaurentee when it actually does activate, it won't fix **bleep**. If that is the case. Straight to the TIO and I'm ready to lawyer up because im losing time and money, I can't do my job properly as a teacher, I'm falling behind in my PHD research. Telstra is the most stressful part of my life.

Absolute garbage customer support. Just being told to wait, never getting concrete responses, and you can tell half the time they're just guessing. I also love being told I should call back at a certain time which is outside of that departments opening hours.

$260 a month for none to half a service majority of the time.

I've almost reached my limit.
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Re: Telstra DNS not responding

May 10, 2016, 5:06 am
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IMHO bridge the modem/router and put a real router behind it. The devices supplied from Telstra will more than likely be the issue - and what makes it worse is that the hardware is fine, it is the firmware baked into them.

 

Disappointing effort from Telstra I would have to say - pls see my other post here

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Re: save mac address TG587n v3

May 10, 2016, 7:42 am
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In additiont to Tezz's answer,

 

you can configure the Gateway to assign the same address to the printer if you want. Most printers will allow you to configure the printer's IP address instead of using DHCP.  But if you want to make it simple,

 

go to Advanced ->Local Network->Devices.  Select the device that is your printer, then select configure, and tick the "Always use the Same IP Address".  This will cover you if you lose power etc and things come up at different times.

wifi printer.PNG

 

 

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