Try here - http://servicestatus.telstra.com/
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Re: frequent cable outages in nsw 2147
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Re: NO ADSL Ports, but they sent me a T Gateway anyway!!! So angry, I could cry!!!!
No resolution as yet. Although I have been promised a techie to fix it this week. And only because my local member and TIO got involved... We will see....
PS I asked for ADSL1 two years ago.... Was told no.... Guess what they are giving me!!!
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Re: Does anyone think this is acceptable
log into the gateway modem in your browser (10.0.0.138) > press advanced > press internet (second box from left at the top)
Stats should be in there
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Re: C6300BD Cable WiFi Drops Out
I am having the same issue with no useful advice from Telstra. I am on to my 3rd modem in 3 months. They work perfectly for a few weeks and then the wifi starts to drop intermittently and then gets progressively worse. It only seems to be the wifi as the PS4 that is connected via ethernet cable is fine. I also use a Mac but it also drops out on my phone too.
I have also had a technician out but of course it worked perfectly when he was here. He assured me it was fixed and then when I sat my online test, it dropped out and I failed it - thanks telstra
I have changes cables, splitters, reset, moved the modem, changed channels - nothing helps
I don’t understand why it works to start and gets worse as time goes by - clearly it cannot be interference as suggested. I have spoken to technical support more than 10 times and I’m thinking of changing back to Optus as the service is not acceptable.
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Re: C6300BD Cable WiFi Drops Out
What OS are you using? I could help you out!!
A lot of my business and university work is constantly delayed and I waste time. I have found a temporary fix till I investigate the issue myself.
Telstra does not really seem to care and I am surprise because I took up the service for quality. At this same quality there are a lot more cheaper service providers otherwise.
A lot of my business and university work is constantly delayed and I waste time. I have found a temporary fix till I investigate the issue myself.
Telstra does not really seem to care and I am surprise because I took up the service for quality. At this same quality there are a lot more cheaper service providers otherwise.
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Speed dropped significantly without any changes
Hi All,
Telstra Small Broadband Bundle, ADSL connection.
When I started using the service Speed test showed 3 Mbps. I was informed it's because my home is about 1,5 km away from the nearest node. Still I could live with that.
BUT
Now it's 0,5 Mbps and it has been persisting for a week. It's ridiculous!
I've not done any changes to my devices, configurations etc.
BTW what is the lowest connection speed on Telstra broadband?
Thanks.
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Re: Speed dropped significantly without any changes
Status statistics
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| Internet | |||||||||||||||||||||||||||
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| xDSL | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Re: Speed dropped significantly without any changes
Hi ya ruau12
I note you say you have an ADSL connection but you also talk about distance from a node.
Are you on ADSL or NBN FTTN?
The speed you quote certainly sounds like ADSL, but ADSL has nothing to do with nodes.
Perhaps you could clarify for us.
Cheers
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Re: My newly supplied Telstra Gateway Max cable modem cannot connect to my existing printer via WPS.
No. It doesn't allow entering the wi-fi network's password. All it allows is connection by WPS Pushbutton or PIN. I've tried both.
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Re: How do i get out this service provider????
NBN is long way off ,,, last we heard maybe 3 years (if ever)
NBN in his area hosted by telstra ( yes i know nbn isnt telstra per say) same govenment same crap internet is that screwed up at my mum and dads place they are going to 4 g instead, Their NBN is down more time than its actually up
Dont get me wrong telstra ..sent the tech out ,,,
quote " the green light are on the modem ..working fine...whats your problem?"
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Re: CDN problem
Hello,
I mainly use Firefox, but I also tried to test with Chrome, Safari but no luck. its not only javscript file but also CSS files. make the website broken.
I don't have any JS/CSS disabled/blocker.
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Re: High ping to Asian servers, long traceroute - many hops to even exit telstra network
ok back home now and tried again, still getting long routes across australia then out of perth to japan
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bigpond cable regular dropout - victoria
I've had a bigpond intermittent fault for the past month - the broken english at the woeful call centre insists that i have a tech come out, I told them don't bother coz I would be at work. They booked it anyway, the tech rang me and said the whole network is out and no one knows how to fix it.
I saw other posts on here and took their advice and started running a ping/timestamp command - this shows that the network drops out every 860 seconds for 20 seconds. See exhibit below. I have 4 whole days of this logged so far and I can set my watch by it, day and night.
the call centre rings every day or two and asks if the fault is OK now. When i tell them its not they say that its just a courtesy call and that they are fixing it.
Servicestatus is fairly useless - one minute it will list a fault with a resolution time of 3 days, an hour later the fault lists as 'resolved' then its gone. And back. I've taken to screen shotting the service status page for my own records and protection.
Sat 7 May 2016 18:47:13 AEST: 64 bytes from 216.58.199.78: icmp_seq=62454 ttl=52 time=26.283 ms
Sat 7 May 2016 18:47:14 AEST: 64 bytes from 216.58.199.78: icmp_seq=62455 ttl=52 time=27.338 ms
Sat 7 May 2016 18:47:16 AEST: Request timeout for icmp_seq 62456
10x more times
Sat 7 May 2016 18:47:34 AEST: Request timeout for icmp_seq 62474
Sat 7 May 2016 18:47:34 AEST: 64 bytes from 216.58.199.78: icmp_seq=62475 ttl=52 time=31.993 ms
Sat 7 May 2016 18:47:35 AEST: 64 bytes from 216.58.199.78: icmp_seq=62476 ttl=52 time=27.678 ms
today:
Sun 8 May 2016 18:10:46 AEST: 64 bytes from 216.58.199.78: icmp_seq=14859 ttl=52 time=27.566 ms
Sun 8 May 2016 18:10:48 AEST: Request timeout for icmp_seq 14860
46x more times
Sun 8 May 2016 18:11:36 AEST: Request timeout for icmp_seq 14908
Sun 8 May 2016 18:11:36 AEST: 64 bytes from 216.58.199.78: icmp_seq=14909 ttl=52 time=29.308 ms
i've had this logging running since last wednesday and it appears to occur every 860 seconds. I've tried to explain this to the non english speaking script readers from the telstra call centre that ring me to tell me that they servicestatus shows that the fault is rectified, therefore the fault is rectified.
They do not know what to say when I tell them that the fault is still apparent. I'm hoping that others here may have an idea.
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Re: Does anyone think this is acceptable
Broadband help refresh data
DSL link status
Ethernet link status
DSL Diagnostics
DSL Status
Up
DSL Uptime
1hours 11min 37sec
DSL Type
ADSL_2plus
DSL Mode
Interleaved
Maximum Line rate
0.8 Mbps 4.96 Mbps
Line Rate
0.71 Mbps 4.95 Mbps
Data Transferred
3071.41 MBytes 1222.8 MBytes
Output Power
19.9 dBm 12.6 dBm
Line Attenuation
33.1 dB 54.5 dB
Noise Margin
4.5 dB 5.3 dB
DSL link status
Ethernet link status
DSL Diagnostics
DSL Status
Up
DSL Uptime
1hours 11min 37sec
DSL Type
ADSL_2plus
DSL Mode
Interleaved
Maximum Line rate
0.8 Mbps 4.96 Mbps
Line Rate
0.71 Mbps 4.95 Mbps
Data Transferred
3071.41 MBytes 1222.8 MBytes
Output Power
19.9 dBm 12.6 dBm
Line Attenuation
33.1 dB 54.5 dB
Noise Margin
4.5 dB 5.3 dB
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Re: CDN problem
What website are you trying to access?
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Re: bigpond cable regular dropout - victoria
Where are you located?
I'm in Melbourne.
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Re: Does anyone think this is acceptable
Have you tried an isolation test.
How many phone points in home are being used.
Your speed will depend on distance from your local exchange.
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Re: bigpond cable outage in killara 2071
Hi SW21
If you're still having issues with your service our Technical Support team would be happy to give you a hand on 133 933 and they're available 24x7 to do so.
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Re: unusable internet
Hi frank3rd,
At the time you are having issues does it correspond to what is listed on the Service Status Page?
What is your suburb and postcode?
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Re: WAN Connection down
Hi MY-JOLLY,
Thanks for contacting crowd support. Please call Telstra Technical Support team on 133 933 they can run some tests and get this working again. You can also chat to us here http://tel.st/gq6m.
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