Hi,
My phone line is with Telstra and my ADSL2+ was with Internode and I decided to sign up with Telstra Bundle L last week, two days later my Internet was disconnected, my Internode account was removed. Then I received an sms from Telstra saying my Broadband will be connected by 7pm today. Got the modem today, plug it in, set up account/passwd and it's not working.
I Rang Telstra and the Tech said the line code is still with the previous provider and asked me to ring it. I then rang Internode, after 1hr wait, the tech checked my now disconnected profile and said that the process is that Telstra initiate the cancellation and Telstra will remove the line code then just notify Internode and there is nothing he can do from his end. I then rang Telstra back and the support staff keep insisting that there is nothing Telstra can do, I have to get Internode to remove their code from the line myself. After 4 hours on the phone with both providers it looks like I'm getting no where. I cannot back out of the plan now because my Internet is already disconnected.
Does anyone know what the proccess should be? Is Telstra or Internode responsibility to remove line code?
Please help.
Thanks and Regards,
Dang Pham.
Thanks for the update mate. Keep us posted if you hear anything else, lets hope its a go for June!
This is a community forum. You will need to contact Telstra direct to get any reply on your issue.
HI,
So im not a telstra broadband user. However Telstra supplies the cables in the ground (cant get naked broadband for other reasons).
Currently chugging along at 20kbps as our current line speed. And i have done the following:-
New equipment.
Isolation tested.
Had a Comms 3 Commercial Network tech examine my hardware
Had ISP check my connection.
Ive had from telstra:-
1) tech claim nothing was wrong, only to be told there was an open circuit fault
2) Had a tech replace rusted connectors in the pit.
3) had a tech not find anything wrong on the lines at all, but replaced what he could.
We have had:-
Minimal increase in stability or speed.
Continued packet loss.
Net drop outs on - Windy days, rainy days, sunny days above 30c.
Sick of this nuisance and a hairs bredth from taking this to the ombudsman.
Give me your solutions.
Hi Caaf,
Thank you very much! I plugged the modem into another outlet in our house, and the speed shot up to 15Mbps, so there's a problem with my extension wiring somewhere. Going to get it fixed!
Cheers!
generally that means there is a problem with the ADSL filter and you may need to replacement.
That being said that is also a very very old modem
Thanks yes it is one of the older models .. i will get it replaced cheers..
My security guy recommends getting a staic IP address in order to install web accessible cameras.
When I try to order that online with Telstra, I'm led in circles. When I tried to do it by phone, I'm told it can only be done online. Anyone know the answer?
Well that was as good as expected.
All the best and next move to get expert advice on leaving the contract.
Slarty
Well it seems you were right. I decided in the end to go with the switch to Telstra, since traceroutes and other tests indicated that the problem was likely to be Exetel's network.
So I signed up for a fast churn to Telstra and ... sweet mother of God, this company is arrogant and useless. Nearly 2 weeks later, and a simple operation that normal ADSL providers do in 3 days is still waiting. I spend hours on the 'phone and Telstra's LiveChat, politely asking about the status of my order, and get fobbed of with repeated lies, for example a guarantee that it will be connected 'within 24 hours' (I have the chat transcript). Was it? Of course not. Have I had any useful information or proactive communication from this dog of a corporation about the status of my order? Nothing. A big black hole of arrogance and refusal to communicate.
A terrible, terrible, egregiously lazy company, bloated and arrogant after years of near-monopoly. Avoid at all costs.
living at Gatton qld for several years. and cannot get broardband even tho telstra keeps saying they can but when it comes time it cannot be done! so i guess im stuck with 4g 8gb for $70 per month. if i go to sky muster i loose the benifits of telstras foxtel plans tru satalite which means any data used thru foxtel will be charged to me tru my new internet provider all because telstra cannot provide a service in semi rual location. but 3km down the road they have nbn and accross the road they have adsl2.
How do I arrange to get ADSL 2 connected. There must be mobs of free ports now that NBN has been installed in my exchange area. I will probably not get the real NBN as there are no conduits installed in my suburb. The M alcolm T urnbull M ess system is my probable end product.
I am about 300 metres from the RIM hooked into Kirwan exchange.
Any advice on how to get ADSL2 will be appreciated.
My case manager confirmed that there is planned work on the Castle Hill due to be completed by 30June.
Apparently this date may slip, but there are plans to fix the congestion issue before the NBN comes to town.
I will believe it when it happens, but at least I got some sort of response.
I'll report back on 1st July..
Tonights speedtest :-\
mitch13
did your internet get fixed?
Can I transfer my home broadband to a mobile service while I travel for a month or two?
