I am trying to apply for cable broadband because I am located too far from the adsl exchange tower to access a decent internet speed required for my home business. I have moved into a new house which was built on a subdivided piece of land and I have been told that I am unable to get cable. However, I know for a fact that my neighbour (built on the other half of the subdivided land) is using telstra cable internet. When I search for cable availability in my street, it also says it's available.
I told my situation to a rep in live chat three days ago who advised that they could get a technician sent out to check the property and confirm availability but I would need to put in an order for cable internet first. At the time, I wanted to think about it first and said I would contact telstra again when I was ready to sign up. I didn't save this chat as I thought it was quite a straight forward request.
Today I called broadband sales and when I told them my situation again I was told it was impossible to get cable. When I asked if a technician could be sent out to assess my situation the sales rep said they couldn't process my request so transferred me to a few departments. None of these were able to help me and the reason I received varied (I.e. The other property has taken my port, cable isn't serviced in my area, I can't get a commercial quote because I can't get cable). In the end I was told that I should go to a shop to request cable because reps at the phone centre had "limited" powers.
So I tried to use live chat to request cable again, since the first time I did it I was able to confirm that I could lodge a request. This time, however, they said they couldn't chat to me about it on live chat and that I would need to proceed over the phone. So, I received a call from the rep and explained my situation again. This time I was told it's impossible to put in a request for cable service form because some code was missing. The. The rep went into a speel about telstra adsl service eventhough I said several times I was not interested. I asked why I am not able to get a technician out when I was offered it last time and I was given a nonsensical response and then pushed to apply for adsl..
I would really appreciate it if I could get a clear and consistent response from someone in telstra whether it is possible to get a technician out to check whether cable is available on my property or whether I could get a commercial quote. I have read on the forums here that several people have been in the same situation as me and have been able to connect to cable after a technician visit.
I told my situation to a rep in live chat three days ago who advised that they could get a technician sent out to check the property and confirm availability but I would need to put in an order for cable internet first. At the time, I wanted to think about it first and said I would contact telstra again when I was ready to sign up. I didn't save this chat as I thought it was quite a straight forward request.
Today I called broadband sales and when I told them my situation again I was told it was impossible to get cable. When I asked if a technician could be sent out to assess my situation the sales rep said they couldn't process my request so transferred me to a few departments. None of these were able to help me and the reason I received varied (I.e. The other property has taken my port, cable isn't serviced in my area, I can't get a commercial quote because I can't get cable). In the end I was told that I should go to a shop to request cable because reps at the phone centre had "limited" powers.
So I tried to use live chat to request cable again, since the first time I did it I was able to confirm that I could lodge a request. This time, however, they said they couldn't chat to me about it on live chat and that I would need to proceed over the phone. So, I received a call from the rep and explained my situation again. This time I was told it's impossible to put in a request for cable service form because some code was missing. The. The rep went into a speel about telstra adsl service eventhough I said several times I was not interested. I asked why I am not able to get a technician out when I was offered it last time and I was given a nonsensical response and then pushed to apply for adsl..
I would really appreciate it if I could get a clear and consistent response from someone in telstra whether it is possible to get a technician out to check whether cable is available on my property or whether I could get a commercial quote. I have read on the forums here that several people have been in the same situation as me and have been able to connect to cable after a technician visit.