Re: Dislike telstra very much.
If you contact 13 22 00 for residential or 13 20 00 for business, you can say disconnections and speak with the saves team. We should be able to reconnect your mobile broadband services so you have...
View ArticleExtremely Slow Cable Ultimate - Average 5-7 mbps instead of around 50mbps
Hi, I have restarted the modem so many times but only averaging 5-7 mbps on Cable Ultimate.When I joined over a year ago, I used to get around 30-60mbps.Could the cable modem be faulty?I have rung...
View ArticleNo internet in Waterford West Qld
Enough is enough!!There has been no internet access in Waterford West Qld for the entire day.What the hell are telstras service obligations?Perhaps we all need to contact the ombudsman.Will be doing...
View ArticleRe: No internet in Waterford West Qld
If you are talking mobile internet there is outages in the area for that listed on the service status page. So until the outages are fixed there is likely to be issues with mobile internet. -...
View ArticleRe: No internet in Waterford West Qld
Also the service obligations are actually designed to take into consideration downtime for faults and the like... and the ombudsman is likely going to just refer you back to Telstra if you haven't...
View ArticleRe: No internet in Waterford West Qld
Try again Telstra. There is an ADSL issue in Waterford West.Obviously I will contact Telstra prior to contacting the Ombudsman.Enough is enough!!
View ArticleRe: Extremely Slow Cable Ultimate - Average 5-7 mbps instead of around 50mbps
Hi, John, Welcome to CrowdSupport®. How long have you been experiencing this issue? It could be one of numerous things, including what you suspect about the modem being faulty. What modem are you...
View ArticleRe: Slow cable speeds?
Wish I had read this thread before I switched to Telstra. I was getting 8 to 10Mb/s with Optus DSL on Castle Hill Exchange and remembering my previous experience with Telstra cable speed (which was...
View ArticleRe: Netgear firmware on my C6300BD
To get the benefits of speed boost you need the Gateway Max. You'll also find your CG3100D has some of it's own problems, though not as bad as the C6300BD and depending on your use you may not hit...
View ArticleRe: No internet in Waterford West Qld
Hi, Bonnie, Sorry to hear about the issue that you're experiencing. There doesn't appear to be an ADSL service interruption in the Waterford West area currently, hence the information and advice you...
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Re: What is the minimum guaranteed Telstra cable broadband speed?
DrQwerty90 wrote:...even in peak times Cable is faster for most people when compared to an ADSL service... ESPECIAlLY when you have the speed boost on it... then even when it is slow because of network...
View ArticlePeak time (1700-0000) Congestion IGWD Exchange (SA)
Hi Since last year my ADSL2 connection (very close to the exchange) speed has plummeted from late afternoon until midnight, and on weekends. My connection (20Mb/1Mb) is rock solid, has been for years...
View ArticleRe: Cable internet intermittent drops routing of traffic
- can I recommend you buy yourself the cheapest wireless router and plug it into the buggy modem you are supplied from Telstra. After testing the modem in Bridge mode (2 devices can be connected) I...
View ArticleRe: What is the minimum guaranteed Telstra cable broadband speed?
In Unley in Adelaide I was living in a unit with a housemate, they had ADSL with Optus and I had HFC with Telstra, I was getting 75-85Mbps during peak times and even off peak the Optus connection was...
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Re: Netgear firmware on my C6300BD
Incorrect. Can confirm, 115mbps speed test. The only significant difference based on their specifications that I can see is the secondary 5g wifi. There are two DOCSIS 3.0 modems. Cable home network...
View ArticleRe: Extremely Slow Cable Ultimate - Average 5-7 mbps instead of around 50mbps
Im also experiencing the same issue on cable ultimate. Its been happening for at least a week now. I usually have a steady 100mbs down and over the course of the week its slowly dropped bit by bit each...
View ArticleRe: Extremely Slow Cable Ultimate - Average 5-7 mbps instead of around 50mbps
Hi, Smokey, Thank you indeed for providing that valuable feedback, it will definitely be of some help to as it eliminates the probability of it being a faulty modem. Hopefully these issues will be...
View ArticleRe: bigpond cable regular dropout - victoria
Hey - I can empathise with your experience. So I can assist with troubleshooting can you let me know if this is cabled/wifi to the laptop/computer? What type of modem are you using? Are you using an...
View ArticleRe: naked ADSL
It is not a matter of catching up, it is a matter of prioritising. Telstra trialed Naked DSL services very early on in the capabilities of Naked but decided against it, naked services come with a...
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