Re: ADSL 2+ Slow speeds , Dropouts , Upload and Download speed decreased
Eaglenest, I mentioned DLM to the latest tech and she didn't know what I was talking about. She did say that they had installed a 'booster' to improve drop out performance but couldn't tell me when. I...
View ArticleRe: ADSL 2+ Slow speeds , Dropouts , Upload and Download speed decreased
Tatterson,I have come across a number of modems and other devices with a problem with power plug pack. I discovered that the operating voltage dropped enough to cause problems when on load. Checking...
View ArticleTophat ADSL for Burbank, QLD?
Hello, I'm looking into getting ADSL transferred to a house in Burbank, QLD (Wildsoet St). I was told by TPG I cannot have ADSL2+ because of 'Fibre to RIM'. Having looked at the maps and so on, I found...
View ArticleRe: Chromecast can't connect to new Telstra Gateway Max
Hi TheWanderer38, Thanks for your help. Whilst the laptop was connected to ethernet, I factory reset the Chromecast again and tried to install it with my iPad. Success at last. Not sure why or how but...
View ArticleRe: Cable and Internet are not availble due to the new renovation and...
Hi Zerperfk, You'd need to look at following our Cable Commercial Quote process to get connected up. You're able to read more about this process here:...
View ArticleRe: existing telstra mobile phones bundle home broadband only
Hi Phillipomeara What's wrong with your email address at the moment?
View ArticleRe: Haberfield: Cable dropping out regularly
Hi liquefry It looks like this outage has since been resolved If you're still having issues with your Cable service, I'd recommend speaking with our Technical Support team either over the phone on 133...
View ArticleRe: Telstra Customer Support is Pathetic.
Hi grantpasley I'm sorry to hear that you aren't happy with the support you've received. Looking at the reference number you've provided it appears that the fault has been resolved - so I hope...
View ArticleRe: very slow speeds
Hi slowinternet123 Initially I'd recommend taking a look at our Speed Troubleshooting advice and see if it helps:...
View ArticleRe: Best Bundle Option
Hi Puggy, It might be worth - depending on how long is left in your contract - considering non-bundled services. If you're in a contract this would only be an option if you paid out the contract....
View ArticleRe: Tophat ADSL for Burbank, QLD?
It is possible that the RIM may only be ADSL1 enabled, which would explain why ADSL2+ is not available, if that is the case it wouldn't matter who it was with.Often Fibre to the RIM means that they...
View ArticleRe: Data Topups
Hi Sean5 It sounds like My Account hasn't updated after you got your account up-to-date. Our My Account Live Chat team can lodge a request to have this corrected for you here: http://tel.st/8qpr In...
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Packet loss, Frequent disconnects and Poor customer service
HiI have been experiencing problems with my internet connection for about 3-4 weeks now. The issues are:*packet loss*frequent disconnects while gaming*intermittently reduced video qualityI have called...
View ArticleRe: Best Bundle Option
Hi Jagaf Sorry - It was suppose to have brackets around it - not in the URL:https://www.telstra.com.au/home-phone/plans-rates
View ArticleRe: New Cable Connection Not Working
Hi PJJ2 Just to confirm - are all cables connected as per the diagram provided in the modem box? If so - can you check if there are any outages in your suburb here: http://servicestatus.telstra.com/...
View ArticleRe: HELP WITH SPEED
HelloIn addition to the advice you have been given, do use these links below to trouble-shoot please...
View ArticleRe: HELP WITH SPEED
HelloYou will only get anywhere near 20mb/s if you live literally next door to the local phone exchange and the underground wiring and pit condition is really good. How far are you road wise, from the...
View ArticleRe: No ADSL in Dubbo nsw
Still no internet here even after the 7 pm time of restoration for today. This is so wrong wishing someone from Telstra would openly say what the hell is happening and if anyone that is affected will...
View ArticleRe: HELP WITH SPEED
The 'Upto 20Mbps' is a pet peeve of mine with ADSL connections... that is the theoretical maximum of ADSL2+ and relys on a practically perfect set of connection details to actually happen, collectively...
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