Hi
I have been experiencing problems with my internet connection for about 3-4 weeks now. The issues are:
*packet loss
*frequent disconnects while gaming
*intermittently reduced video quality
I have called Tech Support (call centre in the Philippines) a few times. They did not know what was happening. Each person gave different information, even though I gave the same reference number for each call. One person on the phone even told me their end showed my internet status as inactive at the time I was online.
I have had 2 scheduled technician house calls. The first technician never turned up, and we were not told of the cancellation. I called Telstra about the no show and I was told that the technician did not turn up because he saw that there was an outage in our area the day before (protocol is to cancel the house call). We found this really frustrating because my wife stayed home for nothing. We expected to get a call for a cancellation.
The second techinician turned up. He said he found rusty cables and replaced them. However, we are still getting the same problems.
After 4-5 calls with clueless Technical Support and first tech not even showing up or calling us, is there anyway this can be escalated? We are very disapointed with the service we have received from Telstra this time.
http://www.pingtest.net/result/140085077.png
Also tried pathping to Blizzard servers:
Tracing route to 103.4.114.233 over a maximum of 30 hops
0 Admin-PC [192.168.0.10]
1 192.168.0.1
2 10.243.0.1
3 CPE-58-160-249-1.wa.bigpond.net.au [58.160.249.1]
4 bundle-ether4.chw-edge901.sydney.telstra.net [203.50.12.108]
5 bundle-ether13.chw-core10.sydney.telstra.net [203.50.11.98]
6 10gigabitethernet7-1.chw45.sydney.telstra.net [203.50.20.183]
7 equini3.lnk.telstra.net [139.130.117.214]
8 xe-0-0-0.gw101.sy1.ap.equinix.com [27.111.240.142]
9 xe-1-0-1.gw101.sy3.ap.equinix.com [27.111.240.145]
10 27.111.251.110
11 * * *
Computing statistics for 250 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Admin-PC [192.168.0.10]
0/ 100 = 0% |
1 1ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
3/ 100 = 3% |
2 --- 100/ 100 =100% 97/ 100 = 97% 10.243.0.1
0/ 100 = 0% |
3 15ms 3/ 100 = 3% 0/ 100 = 0% CPE-58-160-249-1.wa.bigpond.net.au [58.160.249.1]
1/ 100 = 1% |
4 17ms 4/ 100 = 4% 0/ 100 = 0% bundle-ether4.chw-edge901.sydney.telstra.net [203.50.12.108]
0/ 100 = 0% |
5 14ms 7/ 100 = 7% 3/ 100 = 3% bundle-ether13.chw-core10.sydney.telstra.net [203.50.11.98]
0/ 100 = 0% |
6 11ms 4/ 100 = 4% 0/ 100 = 0% 10gigabitethernet7-1.chw45.sydney.telstra.net [203.50.20.183]
0/ 100 = 0% |
7 13ms 5/ 100 = 5% 1/ 100 = 1% equini3.lnk.telstra.net [139.130.117.214]
0/ 100 = 0% |
8 12ms 4/ 100 = 4% 0/ 100 = 0% xe-0-0-0.gw101.sy1.ap.equinix.com [27.111.240.142]
0/ 100 = 0% |
9 13ms 4/ 100 = 4% 0/ 100 = 0% xe-1-0-1.gw101.sy3.ap.equinix.com [27.111.240.145]
0/ 100 = 0% |
10 13ms 4/ 100 = 4% 0/ 100 = 0% 27.111.251.110
Trace complete.