I hace been reporting this for ages to telstra...
all they do is reset my routher and send a techy out and the technician always just tells me that its a congestion issue and telstra are not doing anything about it....
I raised a complaint to Telstra like 5 weeks ago and still nothing....Unfotunatly ADSL is worse so I wont go back to that but telstra and just taking the pi$$ now out of customers paying all this money for cable ulitmate...
daytime 120MBPS... during the evening 4 MBPS....
I keep saying it here over and over and over and over and over.....Telstra are the worst...I even go to a store and tell them about it and they just refer me to online help - the circle is never ending..