I PAY (hard earned money) to Telstra for a broadband speed of 30Mbps download speed (download..... Upload speed is another argument for later!). I complained to them directly once before.... but they treat me (an IT tech) like I am an ignorant person, and word the whole conversation around the pretense that I dont understand how things work.... and continue to spin the conversation around and around their desire to dumb me down. WRONG! AND I AM SUPER HIGHLY OFFENDED!!!!!
I NEVER acheive 30Mbps.... EVER! The last time I complained they did a 'line check' which they said was normal and then sent a technician to my premises to snoop through my modem, privacy settings, cables etc. and test the cables etc.
I informed the "tech support" lmfaorotf; that I did all of those tests already... but no...... A Telstra tech has to see the numbers on my own screen for themselves.
THE BOTTOM LINE IS THIS...... Telstra/Bigpond are EXACTLY what the rest of the world are laughing about! And I am fed up paying for .... 'fluff'!
I propose that we start a 'Class Action' law suit against Telstra/Bigpond. The time is ripe..... Credit card surchargers are being sued.... LETS TAKE IT AL THE WAY!
A quarter of my bandwith is consumed by ads!!!!!! And it is not even a third of what I pay for!