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Change from ADSL to ADSL2 plus within Telstra

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Why is it so hard to find the right person to ask!

I live in a regional area (according the Telstra world) but work in Brisbane… Buts that beside the point.

I have ADSL 1 (8mg supposedly, 6 is the best when no one else is home) and indications suggest that I have ADSL2 plus ports available in the area albeit limited amounts…  How can I get someone to investigate to this, then update my profile to enable a greater speed?

Working from home is painful, as a VPN adds considerable speed issues on an already low speed. Just cannot find anyway to move it along.

Sent email, made calls but to date haven’t had things come back!

 


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