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Telstra bigpond cable speed - upload

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Have Cable internet with Gateway max modem. 500gb/mth. 

 

We have had recent service outage (damaged cable 100m down the road) that lasted over a week (grrrrrrr!) and the service has now resumed, however upload speeds are very slow.

 

i have done several tests using oookla speedtest and upload speed is never faster than around 1.1mbps. On the same test, download is 36mbps.

 

What speeds should I realistically expect for upload on this service?? Surely 1 mbps upload is not normal or acceptable?

 

appreciate your thoughts, Crowd!


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