Something positive for a change, the Technician turned up today and checked the line speed similar to previous visits by Telstra and he also spent some time at the pillar and at the exchange. From what I could understand there is a physical line problem either at the pillar or between the pillar and the exchange, he has a temporary stability profile applied to my connection which limits my line speed to around 9Mbps. He also gave me his phone number and said to ring him on Friday - or before if I notice something unusual such as more dropouts. I will find out what happens next when I call on Friday, it is a good start at least something is happening.
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