Hi,
I am trying to turn off interleaving on my ADSL2+ connection and it just doesn't work. I have tried through the usual channel of changing my line profile to fast, wait the 4 hours, reset the modem, but interleaving is still on. The profile page shows it has changed to fast, but in my modem I can still see it on.
Path Mode(downstream): Interleaved
Path Mode(upstream): Interleaved
This should say FastPath when interleaving is turned off. I rang customer support and they went to the same webpage and confirmed the profile had changed to fast. Apparently they ran some line tests which said interleaving was off. But when I ping servers I can still see the interleaved ping still.
FathPath (no interleaving) pings
ACT to Sydney: <20m or >= 13ms s
ACT to Melbourne: <30 or >= 20ms
Interleaved (interleaving on) pings
ACT to Sydney: >=40ms
ACT to Melbourne >=50ms
I have tried 3 different modems, and all have interleaving on still after reconnecting. Modems I have tried are:
Telstra supplied Thomson TG782T.
BYO Billion 7800N.
BYO ASUS DSL-AC68U (the above Path Mode stats are from this modem).
I have tried changing from fast profile to standard, wait 4 hours, and change back to fast, wait 4 hours. Still has interleaving. I have also tried changing from fast profile to noise protection 1, wait 4 hours, and change back to fast. Still has interleaving. Customer service on the phone won't or can't do anything because the proflie page says I am on fast and interleaving is turned off. but my modem statistics and pings say otherwise. How can I escalate this so I can get someone to investigate my service and turn off interleaving? Thanks for your time.