I'm looking at a 6th callout from Telstra and the 4th technical support visit. My problem has been raised to level 2 support.
I know they have done work on some of the street pits in the neighbourhood.
However, I've progressed from a starting point of having a totally dead line, to a crackly line with dropouts to a clear phone line but dropouts if I use any sort of phone from corded basic phone to DECT. OCT light and Internet light glow red, then after a few minutes revert back to green.
Latest is they think it is both a line fault and maybe a modem or splitter problem. If it turns out to be a faulty modem or splitter - both supplied by Telstra or this is one part of the problem I don't see why I should have to pay for the service call.
Can someone advise on this? Telstra appear to live in some sort of parallel universe to the rest of us when it comes to accounting.