The Telstra person suggested we try the old modem because my speeds were no greater than 2mbit.
The issue is the exchange, I got a call today from an engineer and he advised that there is massive noise on the lines from Edwardstown exchange and its too congested. Whirlpool is flooded with the same issues across QLD, NSW and SA. It seems your company is taking the cash, but not providing the service since the Telstra Technicians and Engineers have all told me the same thing. It costs too much to upgrade.