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Renewing IP not working

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Am helping a friend manage their home broadband ADSL+ service with a new Technicolor TG797n v3 modem,

 

The prior modem would allow you to access the interface at 10.0.0.38 and reset the modem, thereby also renewing the IP.

 

Upon getting the new abovementioned modem, it was also possible to reset the modem and have the IP address renewed, but until 2 days ago this is no longer possible (since friend played with connection of ethernet/phone/internet/etc).

 

Everything is now working, but need to be able to renew IP address. Have done a factory reset on the modem, but to no avail.

 

Any assistance appreciated.


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