Unable to request cable broadband
I am trying to apply for cable broadband because I am located too far from the adsl exchange tower to access a decent internet speed required for my home business. I have moved into a new house which...
View ArticleRe: ADSL2 availability in Greenwood Perth
by speaking with a sales consultant and placing an order, we can check in the order if there is a connected service or not.
View ArticleRe: High ping at Nighttime
Hi BoMark, Have you talked to our Technical Support Team on 133933 about this? I would recommend giving them a call during the time that you are having trouble so they can investigate.
View ArticleRe: Internet disconnect EVERYDAY more than 5 TIMES
Hi wkhkenneth & Rosc0e When you contacted Tech Support to report this issue, was a technician organised to check the network? What did Tech Support advise the last time you contacted them? - Shelly
View ArticleRe: Data upload
What type of Internet connection do you have? Could it be 589 MB upload and 4.17 download, which sounds more realistic.
View ArticleRe: Professional Installation for eligible customers?
Hi TommyTheTankEng, The internal cabling within the apartment is the property of the Body Corporate. Any additional sockets to be installed should be organised through them or your rental agent so...
View ArticleUpgrading to bigger broadband plan
I want to change my broadband plan from 50gb to 100gb. My contract expired in January. I know that you can do this online, but will this mean that I will be under contract for another 24 months. At...
View Articleissue port fowarding
Hey guys im having an issue with my port fowardingmy ports are all setup correcrly and can be accuessed by adsl customershowever because im on cable interend and a friend of mine is also on cable...
View ArticleRe: Do Australian troubleshooting technicians still exist?
Hi OzChris, A quick web search on that firmware version leads me to believe that you have a BYO Draytek modem. I am not sure which model you have, it might be worthwhile to make sure you have the...
View ArticleRe: Upgrading to bigger broadband plan
looking at the broadband plans: https://www.telstra.com.au/broadband/home-broadband they do specifically state for 24 months
View ArticleRe: Internet Speeds slow at night
Unfortunately, this problem has resulted from the recent mass take up of media streaming services like Netflix. Telstra tech support (in the Philippines) will not acknowledge this when you call and...
View ArticleRe: Internet Speeds slow at night
Hi ThirdWordSpeeds, I'm sorry that your net connection hasn't been working the way you'd like it to be & there has been no fix there. I'd be happy to help in anyway I can. If you have an SR or...
View ArticleRe: Internet Speeds slow at night
Hi Angela, If this issue cannot be resolved by weeks of contacting Telstra tech support, resetting modems, replacing modems and then a Telstra Complex Case Manager telling me there is no resollution...
View ArticleRe: Internet Speeds slow at night
I would be referring you to your case Manager for further investigation Angela
View ArticleRe: Internet Speeds slow at night
Don't bother with the speed boost.I pay for it and should get about 100mbits (I used to get a reliable 110 mbits) but these days am stuck with 40mbits and a 14ms ping. Useless caling the help desk and...
View ArticleRe: Slow Cable Night Speeds, Girraween NSW
lol yeah tell me about it!Mate Telstra will upgrade our area 100% sure. but its just a matter of when.Now NBN has signed a $1.6B deal with Telstra they are forced to upgrade and design the HFC Cable...
View ArticleRe: High ping to Asian servers, long traceroute - many hops to even exit...
Managed to get in contact with "Telstra Platinum", apparently the fee will be waived this time as I managed to convince the first line tech support that a routing issue is not related to my computer or...
View ArticleRe: Currumbin Waters slow internet
We live in Currumbin Waters too. Our connection isn't that great either. On a good day we get 3mbps. Telstra technicians have confirmed that the infrastructure is to blame, it's overcrowded and...
View Articlebillion 7800nl config for bigpond
does anyone have a complete ethernet config guide for the Billion 7800nl over Telstra Bigpond ADSL2, thanks
View Article