Re: New connection
There are several kinds of broadband services, if one is not available to you then there should be other options open to you. Have a chat to us via Live Chat and my colleagues can look at the...
View ArticleRe: WI FI broadband constantly pauses/drops out ~ we are fed up!!
Have you tried some of the suggestions that other members made ? When you connect directly to the modem via Ethernet cables do you get a stable connection? This helps to eliminate if the wifi is the...
View ArticleCable Availibility
I'm trying to assist a neighbout to move over to Cable from ADSL (From another service provider) When checking availability the web site says only ADSL is available yet the neighbour has Foxtel via...
View ArticleRe: Cable Availibility
The online availability check is not infallible.Also, it may be that they are in a unit for example, while the neighbour is a free-standing house.Your best bet is to give sales a call on 132200. They...
View ArticleRe: Cable got cut, what to do
It is hard to say, it would really depend on the specifics of the situation. If we are talking overhead cabling then it is likely that a professional install would be able to fix that up. However, for...
View ArticleRe: disconneted phone line for nbn but failed to connect
Hey This is really disappointing to hear - can you please let me know if this is still an issue and I'll help to get this sorted out for you.
View ArticleRe: New connection
Hi Khop, Have you gone through set-up instructions that would have come with your router and self-install kit. Cheers, Tim
View ArticleRe: ADSL 1 - great line stats - terrible pings and download
Hi bcg, We have a list of congested DSLAMS here: http://telstrawholesale.com.au/download/document/tw-report-backhaul-upgrade.xls It is updated regularly as the DSLAMs are added to the list or the...
View ArticleRe: Adsl 2 connection
Hi Badinternet, When this happens again are you able to try preforming an isolation test. This will help to rule out the most common reasons for slow speeds and dropouts on ADSL services. You can...
View ArticleRe: Cable down in quakers hill
Hey Eneeds, Sorry about the super late reply. Hopefully the internet issues have been resolved by now, but just for future reference you can view local outages via our Service Status page here:...
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Re: Wi-Fi user access
Gotta share those equipment details, btw thanks for re birthing a post from from two years ago
View ArticleHow can I change my username on telstra
Existing U: **************@bigpond.comCan I change to *********.*******@bigpond.com
View ArticleRe: How can I change my username on telstra
You can set up an additional username, however generally speaking the primary address assigned to the service isn't able to be changed.
View ArticleRe: Poor download speeds from the USA on Telstra Cable (Ultimate)
I booked a service call with Bigpond Cable Support from tomorrow, so of course everything is now working perfectly.Anyone else see an improvement from today? Time to cancel that service call booking.
View ArticleRe: Constant DNS failures every few minutes
Hi,Just have exatly this same problem with Telstra T-Gateway,tryed everything, few minutes on,then of again all days, 24 hours. Supect router. Waiting for technican,RegardsBTW have your problem solved?
View ArticleRe: Internet settings.. Locked out I think
HelloPlease can you advise what brand and model of modem.The manual that came with it or their website would have a frequent questions section.If that fails......You can also ring Telstra on 133 933...
View ArticleRe: Presto unmetered - for ALL devices?
OK on Sunday and Monday my use of Presto was unmetered. So blocking Google DNS for Chromecast solves the problem? Err no. Yesterday (Tuesday) Presto was metered again. Well at least it is now only one...
View ArticleRe: No ADSL ports
Hi Wyndhamboyz, Where a fixed connection is not available due to technological constraints I would recommend having a look into Mobile Broadband options. If you're interested you can also visit...
View ArticleRe: gateway Modem
Hi itsmedazza, Including a modem with new services (conditions applying in some instances) is the kind of offer that has been around for quite some time now. It's not often I speak to a customer who...
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